A
To enter the complaint code go to the ___ screen & hit ______
ca, f10
When you leave a message the code that goes in the T screen is ________.
ML
view history & notes go to the ______ screen.
The payment frequency in the CO screen is always ____/____.
1M
What is the CA Code for Complaints? _____
0646
State where you cannot solicit post dates checks
Mass
To move the account to your queue you must fill out the pmt frequency, pmt amount, & pmt due date in the ______screen & enter the codes MM, & PP in the ______screen.
To view the officer code, product/card type, and queue number the account is assigned to, go to the______ screen.
C
On what screen will you find the description of the Status Code? _____
C
first thing you say when someone answers phone
Rec line
What phone number will you see on the account if the consumer is represented by an attorney? _____________
2999999999
What phone number will you see on the account if the consumer is represented by a dmc? _____________
399999999999
What phone number will you see on the account if the consumer requested a dnc _____________
4999999999
To view payment dates and amounts made while the account has been placed with Zwicker & Associates go to the ______ screen.
VT
The screen that will show you past payments made by the consumer to American Express prior to the account being placed as Zwicker is, _____, _____, then press ______
2 states you must be licensed in to work accts
Idaho and Arkansas
list 3 protected categories per ECOA
gender, race, marital status, disability, pregnancy, religion
Where are Z&A's call centers located?
Andover, Tempe, Tampa, Kentucky
To view additional phone numbers from the VH screen, hit the ____ key & # ____ and the ____ key.
Esc10 f2
HOW TO UPDATE LANGUAGE PREFERENCE?
4 SCREENS USED TO PROMISE ACCT
CO, T, RW. & ESC 20
WHAT DOES UDAAP STAND FOR
UNFAIR DECEPTIVE ABUSIVE ACTS AND PRACTICES
WHAT 3 SCREENS DO YOU UPDATE ATTY INFO?
VL - F9 ATTY INFO
CN - 29999999
CA - 0999
WHAT 4 PIECES OF INFO ARE GATHERED FOR F&C
CONTACT INFO
POE
INCOME
EXPENSES
HOW DO YOU VERIFY A CONSUMER ON INBOUND CALL?
FULL NAME LAST 4 OF SSN