Peer Facts
CI (Credit Initiation)
CitiScreening
FDR
Miscellaneous
100

(Blank) has reached a speed of 80 mph while downhill skiing

Who is: Randy

100

Where would you find info on a Fraud victim statement?

What is: The Credit Bureau Info tab  (summary and detail tabs)

100

What rule fires for a CitiScreening review in CI?

What is: V60000

100

What screen can we go to to view all notes?

What is: the CIS screen.

100

What info do we ask for from the customer if they are calling in for an application?

What is: Application ID number, Full name, Last 4 digits of SSN.

200

(Blank) has a collection of close to 500 shoes.

Who is: Joey Rangel

200

What shows other accounts and applications on file for the customer?

What is: the Relationships Tab

200

Where do you put the application number to search for a hit in CitiScreening?

What is: The Unique ID Field

200

What screen do you use to placed block on an account?

What is: NM SA1

200

How do we verify a store phone number?

What is: The ANI Table
300

(Blank) not known for kitchen prowess but cooks a mean Tres Leche

Who is: Mather Chaney

300

Where would you go to add a physical address if there is already a PO BOX on the application? (hint it is a sub tab)

What is: The Application Info, Detail subtab

300

What kind of CitiScreening alert requires a second reviewer to complete processing of the rule?

What is: Sanctions

300

Where is the fraud suspend strategy added in FDR?

What is: the NM CR screen

300

What is the Genpact phone number used for?

What is: Transferring a Spanish speaking customer.

400

(Blank) called France home for a year.

Who is: Patrick

400

What tab do you use to send a letter in CI?

What is: The customer correspondence tab.

400

Where is the 'callback' button located in CI. This button is used when there is a possible match for a Citiscreening hit

What is: The Referrals/Flags Tab

400

What key can you hit to get back to the top left of screen? This would be used before you type the code for a different screen

What is: the 'Home' key

400

What is the first thing we have to do when the phone is handed off from one person to another?

What is: Provide DPC (dual party consent) 

This call may be monitored and recorded for quality and training purposes.

500

(Blank) Played volleyball from 6th-12th grade until college and was assistant coach for a high school team as well.

Who is: Michelle

500

Where can you go in CI to pull up an application if it was closed and you have lost the application reference number?

What is: The Application log
500

If a hit does not pull up while searching under 'Ready For Reviewer One' that can we search under for a possible hit.

Hint: this will search ALL hits in citiscreening

What is: All Items

500

How do you hit f13 in FDR?

What is: Type shift and F1

500

How often can a customer apply and be approved for a THD Credit account?

What is: every 7 days