Money Orders
How many hours after being issued can a money order be verified?
48 hours
What is required for a check over $100k?
Large Deposit Notification
Cash is expected to be counted a minimum of ___ times
3
What is the transaction code/string when disbursing cash from the ECR?
VB
Required due diligence should be performed by the _____ accepting the OTC deposit
individual
When must an approval be obtained when doing a transaction?
Team members must ____their cash drawers and ____ at all times when they step away
Lock
Computers
After a robbery the ____ ____ ____ needs to be put up.
Branch Closure Notice
Who can make an exception to deposit a non-verified money order?
Branch Manager or AVP Regional
What 3 tools do you have to help you evaluate the member relationship?
Deposit Risk Matrix
Check Negotiability Guide
Symitar History& Profile
For on-us check cashing over____ additional due diligence must be conducted
$1,000
After a robbery the ___ ____ ____ needs to be disbursed to all witnesses.
Robbery Witness Record
If cannot verify, which account can it be deposited into and with what hold?
Savings
Exception Hold
What should you do before declining a transaction?
Escalate
Escalate any transaction suspicious, doubtful or unsure of to _____________
Loss Prevention
What dollar amount and denominations should you disburse from the ECR during a robbery?
$1,000
5-100's and 25-20's
If an exception is made on a money order what are 4 of the 7 items reviewed?
Account relationship
Familiarity of the member
Dormancy or Gaps in Transaction History
Notes, comments, warnings, or flags on the membership
Length of time the membership or account has been established
Previous account history, including returned checks and negative balance occurrences
Balance in the other accounts and how long the funds have been on deposit
What are the 4 Deposit Risk Evaluation Levels?
Low
Moderate
High Moderate
High
You are expected to be ___ ___ in the dual control process.
actively engaged
What 3 things should you do or tell when on the phone with 911?
Identify yourself
Stay on the phone
Answer questions about robbery