Packages
This plan has over 140 channels in the vehicle, and streaming of 200+ channels, 5000+ hours of podcasts and over 500 videos - but does NOT include personalized stations powered by Pandora.
What is the SiriusXM Select package?
This plan is offered if the customer expresses they have been enjoying the free trial subscription.
What is the SiriusXM Select package? (6/months for $30 plus fees and taxes)
This is the preferred method of payment for ALL packages we offer.
What is a credit or debit card?
This disclosure must be read verbatim without exception to every customer who we call in states that require us to continue, even if the phone rings.
What is PTC or Permission to Continue disclosure?
The response if a customer asks "Will you call me back with another 'special' offer once my introductory offer I pay for is over."
What is "No. This is an 'Introductory Offer' and/or future offers like these are not eligible".
This package is provided to all New Vehicle owners and eligible CPO (Certified Pre-owned vehicle Owners) generally for three months.
What is the All Access Package?
These are the only two packages with "Introductory Rates" we offer the customer on our outbound calls.
What is the SiriusXM All Access and/or SiriusXM Select package?
This non-discounted package lets the customer enjoy almost all music and only costs $10.99 a month plus fees & taxes.
What is the SiriusXM "Mostly Music" package?
This a condition for all plans is that once the "Introductory Plan" is over the subscription will return to the then current rates unless the customer cancels or downgrades the level of service.
What is "Automatic Renewal"?
DAILY DOUBLE
This "Powered by Pandora" feature allows the customer to remove songs or tracks from their personalized playlists up to what certain amount limited per hour.
What is six skips per hour per station?
This package provides the highest level of service SiriusXM has to offer, comes with the customer's free trial and only costs $21.99/month plus fees and taxes at current rates.
What is the SiriusXM "All Access" package?
This plan if offered to the customer if they state the have NOT been enjoying the free trial or for any other response less than positive.
What is the SiriusXM All Access package (3 months for only $2.00 plus taxes)
This response is for customers who state they received an offer for 3 months of the All Access package for FREE, and ask why you ask for $2.00.
There is a $2.00 administration fee for this offer (All Access).
This online account center feature allows the customer to receive advance notice their plan will be renewing soon.
What is the "Billing Reminder" feature?
These offers such as the MEGAOFER or the Trial Extension require this form of payment
What is "Credit or Debit"
This package provides the customer with primarily Spanish language content, costs less than the All Access or Select package and will credit you a sale.
What is the SiriusXM "Espanol" package?
This plan provides the customer almost everything except music and costs $11.99/month plus fees and taxes.
What is the SiriusXM "News, Sports and Talk" package?
UNFAIR QUESTION BONUS $2,000 BUCKS
This is the response to a customer who wants to get repeated, back-to-back or stacked "Introductory Offers" for example: four times the 3 months for $2.00 All Access offer for $8.00.
What is "As much as I'd love to do that for you, I can only provide one "Introductory Offer" and our customers will not be contacted with deals like theses again".
This presentation strategy option allows the customer to purchase All Access for an additional three months for $2.00 plus taxes, but will renew to a lower level of service such as SiriusXM "Select" or "Mostly Music"
What is the RTC or "Roll to Choice" option?
This is the response to a customer who already renewed the vehicle we are specifically calling about or has any other vehicle with SiriusXM capabilities.
What is "Do you have another (qualified) vehicle that I may help you with today?
BONUS 2x MULTIPLIER
These two packages removes all adult oriented content for one dollar less than the full priced package.
What are the SiriusXM "Family Friendly" All Access and Select plans?
This 30% discount is for customer's who have more than one qualifying in-trial or expired vehicle in the same account.
What is the "Family Plan" or "Multiple Receiver Discount"?
DAILY DOUBLE
We say this to a customer if they reference a mailing they received for an introductory offer of 12 months for $60.00, billed monthly at $4.99 plus fees and taxes.
What is the response of "ABSOLUTELY"
This fee is non-negotiable and reimburses the musicians and artist who's music SiriusXM presents.
What is the MRF - U..S Music Royalty fee?
This Radio ID serial number type for an XM receiver appears in this form.
What are letters and numbers?