Uptown Eyes
At least annual event where UE team members convene to review the Patient Experience.
What is Polish?
A years supply of CLs shipped directly to the patient
What we ALWAYS primarily quote to the patient for a CL order?
"My eyes burn and are red and watery"
What are the symptoms that dry eye patients say they experience?
UE uses this HIPPA Compliant texting service.
What is WEAVE?
Superior Vision, VSP, & EyeMed
Megan & Holly met at this office, where they formulated their vision for Uptown Eyes.
What is McDonald Eye Associates?
Optical device to measure frame and lens fitting more precisely in the optical.
What is the M'Eyefit?
Flashes of light; Acute loss of vision; foreign body; severe eye pain
What are ocular emergencies?
On our face when answering the phone or corresponding with any patient
What is a Smile?
Besides a pt's Hx and Consent form, this is required before patient is seen for their exam.
What is a patient's vision AND medical insurance authorizations?
National award UE received in 2020
What is Invision's America's Finest Optical Retail award.
Offers an effective power of +0.95 for near - lab and name of lens.
What is Hoya's Sync 9 lens?
It has a diluted glaucoma medication ingredient to whiten the eyes.
What is Lumify?
Locked doors, scheduled appmts only, temp checks.
Someone who has never been to our office or last visit was >3yrs ago.
Whis is considered a New Patient? (NP check-in form & NP coding)
UE's primary focus for good team work
Communication! (See Culture Stmt)
Matsuda, SALT, Anne Et, Andy Wolf, many more!
What are examples of Uptown's optical mission of supporting INDEPENDENT frame lines.
It's a device that gently cleans the lid margins with a foam tip.
What is BlephEx?
The main software platform used for communication and reference of How Tos for the staff.
What is Asana?
You only need the members SS and DOB to search for the vision benefits.
What is VSP?
The primary product delivered by Uptown Eyes
What is the Patient Experience?
We are REQUIRED to provide THIS to our patients, regardless of their request? (New law as of 11/2020).
What is the final CL Rx?
This device takes an image of the glands of the lid.
What is a meibographer?
The first correspondence a patient receives from the office for a pre-appointment. (2021)
Term used when you can file a patient's medical and vision benefits for the same Date of Service (DOS)
What is Coordination of Benefits (COB)