LaserJet Fundamentals
Common Issues & Networking TS
EWS & WJA
SW Solutions
SDS FleetOps
100

Paper is fed in this compartment.

What is a tray cassette?

100

Most common error code related to paper jams.

What is a 13.WX.YZ error?

100

This EWS is most likely to be green color.

What is a FS3 EWS?

100

Abbreviation for Hewlett Packard Access Control 

What is HPAC?

100

What does DBD stands for?

What is diagnose before dispatch?

200

Step 6 internal component in the image formation process that heats the toner to the paper.

What is a fuser?

200

LAN and WAN stands for.

What is a Local Area Network and a Wide Area Network?

200

Protocol that WJA uses for communication.

What is SNMP?

200

HP tool that is vigilant of security breaches like open ports or protocols and tries to fix them.

Whats is HPSM?

200

Feature that enables a read-only software vital for the printer to be sent.

What is FW push?

300

First assembly in the paper path sequence.

What is the pick up assembly?

300

The following is an error code related to Fuser.

What is a 50.WX.YZ error?

300

Name a protocol that allows files to be transfered.

What is FTP?

300

Mention at least 6 different SW solutions.

What is VPSX, Safecom, Printer ON, Pharos, HPSM, HPAC, Celiveo?

300

The first feature works with current machine failures and the second one with future machine failures by prediction.

What is Proactive and Predictive Support.

400

Is responsible for supplying 120V AC to the Fuser.

What is the Low Voltage Power Supply?

400

Physical media that contains hundreds of clear fiberglass or plastic fibers, which makes bandwidth greater and so it can carry more data.

What is a fiber-optic cable?

400

Device Management drop-down menu that contains edition of templates.

What is Configuration?

400

Visual part from which any user interacts with any SW solution.

What is a GUI?

400

Feature that requires Client Manager approval to be activated that enables you to access the device web interface.

What is EWS access?

500

Read-only software installed in the printer's non-volatile memory.

What is a Firmware?

500

Is a network diagnostic tool used to track in real-time the pathway taken by a packet from source to destination.

What is tracert command?

500

Port that controls FW security and protocol that controls solution installation respectively.

What is 9100 port and CSRF protocol?

500

3 types of SW solutions infrastructure.

What is local install, server based and cloud infrastructure?

500

3 main components that make SDS.

What is HP smart devices, smart cloud analytics and seamless integration.