(CC Serving)
What KC page is used for Credit Card Applications?
Submit Credit Card Application - Origination PRO19238
What’s the diameter of a basketball hoop in inches?
18 Inches
If a member calls in asking how a payment they made is applied to their balance what KC page/PRO you use as reference?
How Payments Are Applied - Credit Card Servicing PRO19243
What was Ash's first pokemon?
Pikachu
Is it a compliance error when a an alert that states a signature card is not on file is not brought up to the member?
TRUE
How often can a member request a Credit limit increase?
a CLI may only be processed once every 180 days (6 months).
Who was the youngest player to score 10,000 points in the NBA?
LeBron James
How is a minimum payment calculated?
The minimum credit card payment is one of the following amounts, whichever is greater:
· 1% of the new balance, plus any interest charges, other fees or charges, and any past due amount (rounded to the nearest dollar), or
· $15 plus any past due amount (or the new balance, if less than $15).
Who were the talking mice on Animaniacs?
Pinky and the Brain
Is it acceptable while taking care of the amber alert to verify contact info if the member just provides just the primary mobile number?
TRUE
If a member calls in and asks to dispute a charge on their credit card but it is no longer on their transaction history, how do they proceed?
Advise the member the request must be sent in writing to the below address:
USAA Credit Card Services
P.O. Box 65020
San Antonio, TX. 78265-5020
What NFL team lost the first Super Bowl in 1970?
Minnesota Vikings.
DAILY DOUBLE
Who was the tomboy in Recess?
Ashley Spinelli
Can we proactively offer the hint for the phone password?
DAILY DOUBLE
transfer the call to Member Debt Solutions following the Phone Directory path: Life Events > Financial Hardship > Help with a Delinquent Account (Banking) > Credit Cards & Deposits.
Basketball player, Scottie Pippen, has a word tattooed on his forearm. What does it say?
Pip
When a member calls in to close a secured CD/CC What do you inform the member about remaining funds available in CD?
That it may take between 4-15 business days for the CD to be closed, in addition, it then takes 7-10 business days for any funds to be delivered via corporate check.
What show was Mosquito "Skeeter" Valentine in?
Doug
Updating contact information or Social Security Number requires a High Risk Plus authentication level
FALSE (High Risk )
What is the process if member calls to cancel a dispute that is currently in a Unassigned State, how do you do proceed?
Important: Do not guarantee the request to cancel the members claim. A successful cancel request will depend on where we are in the process of an investigation.
Who was the first WNBA player to dunk in a playoff game?
Brittney Griner
What are the limits of an external cash advance using a credit card?
USAA sets the minimum and maximum dollar amounts that can be withdrawn from a USAA ATM:
· $1,000 per day
· $500 single limit amount
· $1.00 minimum amount
ATMs owned by other banks may set their minimum and maximum limits higher or lower and may charge a withdrawal fee.
What was the name of Tommy's favorite dinosaur in Rugrats?
Reptar
When you establish or modify a phone password you have to HRP the member
TRUE