Conversation
What is the ONE thing we want to find out in the 1st 10 minutes of the conversation about the prospective student right now?
Are they in front of a computer?
On our homepage what do students click on to fill out an application?
Apply Now
Where do I go to help a student submit their IA?
Student Portal > Funding Portal
After 72 hours of APPIN and no issues on the file, what status in CVue should the file be in?
Enrolled (If it is not in Enrolled, we need to make sure Matriculation has processed)
On the first day of class, what is the # of posts due that day? (Bonus points if you know the # of we would like to see)
1 post (Intro)
Bonus - 4 (1 intro, 3 responses)
In the first 15-20 minutes of the call what is our main focus?
Building rapport, finding the "Why", etc...
If I have 13 credits and want to take a BA in Accounting, what Start Dates in January are available?
All Start Dates (Remember under 23 credits, students can start any date)
Where is the best place to verify FA Documents on file?
Regent
If after APPIN but before Enrolled Status, there are issues with the student file... What will the file be placed in?
Missing Data
3
If it is our 1st conversation with a student and they are not in front of a computer, what is our objective? (Double points if you can provide a range of the call length)
To schedule an Appointment (Call 15-20 minutes, heavily focused on rapport and motivation)
1) Send Documents
2) Run NSLDS
3) Attach Documents in Talisma
Where is the best place to see if a student has any holds?
CVue
If you receive a new lead from our SRC Team through a Warm Transfer, what status will the lead be in in Talisma?
Transfer Warm
I have submitted an Application to be APPIN, when is my next appointment scheduled with my student?
Within 24 hours
When received a Warm Transfer from SRC how do we answer the phone?
Name, Full Title and Extension
What is the first section in OAP titled?
Getting Started
Other than Talisma, where can I find a Student ID?
CVue
LOLU is a status in what system?
Never Attended in a status in what system?
LOLU = Talisma
Never Attended = CVue
The 1st assignment in Week 2 in due on Thursday, what day of the week should we start working with students to post this assignment?
Tuesday (Day 1)
Before we had the 1st Enrollment Call what was the acronym we used to used? (Hint: 1st word that made up the acronym was Motivation)
M.A.P.S
January 19th, 2021 (Remember students with 0 credits will have to take SSO)
What is the link to setup the Student Portal?
The day after a new student posts in class what status will they show in CVue?
Conditional Admissions
How many siblings do I (Chris) have?
7