Internal Training
Video calls, conference calls, email communication.
What are the internal training delivery methods?
What is the process for following up with clients after an employee works for the first time?
What is the most common way to complete the hiring process?
Goals, performance evaluations, & questions the employee has are discussed
What is discussed during one on one meetings?
Communication occurs daily with these coworkers
What is the frequency you interact with corporate departments (i.e. payroll, allied, travel, HR, etc)?
intensive week long virtual training, beginning day one.
What is the standard process for new recruiter training?
Annual client feedbacks & thorough year round communication with client
What is the process for following up on THP performance?
Internet job boards like Zip Recruiter, Career Builder as well as social media platforms. Referrals are also a big source.
What are the common ways to recruit employees?
Gifts are not provided
What type of marketing gifts do you provide clients for holidays?
1:1 meetings with managers, WIG meetings, webinars are common methods
What is the method for being informed of new company policies?
A variety of information including; company background, terminology, system usage, credentialing, scheduling, incidents & reports.
What is the material covered during week 1 virtual training?
Communication occurs regularly verbally, via texts, and email
What are the methods for providing feedback to the THPs?
completed via I-9 advantage (the exception to DocuSign during onboarding!)
What is the process for completing I-9s?
Communication occurs between director and the C & R dept at corporate. Favorite standard agreement can be utilized or a client agreement can be signed after review and approval.
Notify supervisor and communicate with NOC if phones need to be covered until someone arrives to office.
What is process when someone is late arriving to the branch?
Advanced recruitment, best practices, sales techniques, time management.
What is taught during operations training?
Complete the IR form, allow THP to respond, notify HR & clinical liaison, notify VP of sentinel events
What is the process if a client calls about a medication error?
Credentials are verified with the appropriate licensing body. Documents requiring review and signature are obtained via DocuSign.
What is the method for verifying documents during the credentialing process?
Branch employee completes IR, information is gathered from client, statement received from THP, follow progressive discipline to make decision, receive input from HR if needed
What is the process for dealing with THP termination?
Auditing files, posting high priority assignments to job boards, assisting with filling orders outside the local area
What are some ways corporate departments helps branches with credentialing or recruitment?
The training team
Who is providing training material?
An automated system notifies temps via email of upcoming expiring creds that are 90-60-30 days out. Expiring credential audit reports are worked through weekly.
What is the process for managing expiring credentials?
Complete license verification & update expired credentials.
What is the reactivation process for someone who has not worked in over 1-6 months?
Plans are explained upon hire and displayed in the office for reference.
What is the process for training new recruiters (and all branch staff) on emergency situations?
Attendance issues, clinical performance issues, employee conduct issues
What are the reasons a THP would be a DNR?