Sunflower
How many days can we backdate adding points for Crowdtwist?
We are able to back date adding points for 14 days for any Crowdtwist/Loyalty accounts.
Where would we go to find Care Instructions for our K87 shirt?
Care instructions can be located in the Display Material T Code in SAP MM03.
What code should we use to update a shipping address for an order with NO delv doc?
VA02
What code do we use to find the Country of Origin?
ZMATMAN_LIST1
How can you sign up for overtime hours?
You can sign up for Overtime via Calabrio, via the agent portal when prompted, or by reaching out directly to your Team Leader.
Where is the 1000 plant located?
Where is the 6000 plant located?
(Double Jeopardy points for exact addresses)
1000 - Hanson, Kentucky
6000 - Memphis, Tennessee
(Double Jeopardy points for exact addresses)
Where can a consumer use their Carhartt at Work discount?
A Carhartt at Work discount is exclusive to the retail store & it is not offered for online purchases.
When can we do a FOC order?
We should ONLY be offering a FOC order with *clear* supervisory approval.
We can never do a FOC order if a package is being returned to sender as it will be refunded in 3-5 business days after it is received back to our warehouse.
- Care Instructions
- Fabric Weight
- Years Introduced/Years Dropped
- Old Material Number
You receive an email stating that RA #ABCDEF was refunded. Where should we look to see this refund?
If you get an email from the 24-7 inbox that a credit was issued under an RA there with be no refund shown in CyberSource. We should look for the refund in SAP only.
What does it mean when we refer to a fabric being 12 ounce Duck fabric?
Ounces of a garment refers to the average weight across all colors for one square yard.
Name 3 Country of Origin Abbreviations:
(100 points each)
Info in One Note
Ex.
HN - Honduras
BE - Belgium
FR - France
HT - Haiti
(More in One Note)
What are the main types of Duck Fabric?
(4 possible answers)
Duck is our iconic 12 ounce cotton, spun material.
Washed duck is a rigid duck fabric that has been treated for a softer feel.
Quick Duck is our 9 ounce 60% cotton and 40% polyester with Rain Defender technology.
Cordura Duck is a 1000 Denier Cordura nylon shell with Rain Defender technology.
How many points does Superpunch take from you if you are a No Call No Show?
What is the proper way to call out for your shift?
Superpunch takes 5 points for a No Call No Show absence.
A proper call off is done AT LEAST 2 hours before the start of your shift. Failure to do so could result in corrective actions.
You are expected to call off via Superpunch as well as by reaching out directly to your Team Leader.
How long do we advise consumers to wait to hear back for Sponsorships or Donation requests?
We want to advise them to allow 4 weeks to hear back about their request.
A consumer calls in wanting to get his Rain Defender jacket's zipper repaired. How should we proceed?
We are not able to repair Rain Defender or Storm Defender items as the zippers are plastic and not eligible for this courtesy.
A consumer calls in stating that they purchased a Carhartt Acrylic Watch Hat that they believe is counterfeit. How should you proceed?
- Apologize and assure them that Carhartt takes these allegations seriously.
- Obtain Consumer information.
- Email the info to: csfeedback@carhartt.com
- DO NOT GIVE THIS EMAIL OUT
Giftcard orders do not show up in Cybersource. We would need to take a commitment to watch for it in SAP to cancel.
How long do we tell consumers to wait to hear back about an counterfeit Carhartt product?
We advise them that we will follow up in 1-2 business days.
A consumer calls in asking for a discount just because they always get one. "Come on, can't you help me this once?"
How should you answer?
- Unfortunately Mr/Ms Smith I am not able to apply a discount at this time. However I would be more than happy to assist you in placing an order today. What products are you interested in?
A paramedic is calling in on February 4th asking for their 25% first responder discount to be applied to an order placed earlier in the day. How should we proceed?
What does HTS stand for and how do we find it for Canadian consumers?
- HTS stands for Harmonized Tariff Schedule
- In SAP we find the HTS via the T-Code ZUPC_List
A consumer calls in advising that they are a big Tik Tok influencer with millions of followers and are wanting to represent Carhartt by wearing the products in their videos. How should we proceed?
- Thank consumer for their interest
- Assure them that we are interested in partnering with influencers
- Refer them to the application on the website for Sponsorship under the Contact Us page.
Where should you check to see if hood #104244 goes with Coat #C003?
There is a Hoods Cheat Sheet sent from Janeen via Outlook that you can reference to compare if the hood will match the coat.
Where else can we check?
How can we translate an 800 code in SAP back to the vendor material code?
We can translate the 800 SAP code back to the vendor material code via MM03