Temp Cards-Onity
Temp Cards- SALTO
Star Rez
General Housing Questions
General Desk Operations
100

How do you update a resident's ID Card?

What is Resident New Card, save and encode

100

How do you make a temp key in SALTO?

What is Cardholders, Users, Temp key

100
How do you know if an application/ form was submitted successfully?

What is a completed date and time stamp

100

How do you sign up for housing?

What is submit an application through the housing portal
100

What is our housing number/extension?

What is 619-260-4777 or x4777

200
How do you make a temp key when someone locks themselves out?

What is Visits Arrival, expiration date for one hour

200

What do you do to the Resident's template after issuing a temp key?

What is ban their User

200

Where do you look for the student's current contact number?

What is emergency contact

200

Where can student's print on campus during Spring 2021?

What is up to 10 pages free at any desk or at WEPA printers on main campus

200
How do you check out a vacuum or other supplies?

What is fill out the desk area check-out spreadsheet

300

How do you make a temp key if someone loses their ID?

What is visits arrival, expiration date for 24 hours

300

What do you do if you get an error message when trying to update a student's card?

What is cancel key and reassign?

300

Where do you check to see if the student received an email from housing?

What is Correspondence

300

Who do students contact about financial questions?

What is OneStop at onestop@sandiego.edu
300
How do you check voicemails?
What is dial 6800, enter the extension (4777) and the current password (4625, found in the desk staff manual)
400

What user ID and pin number do you use for a temp key?

What is the number on the back of the card and the last 4 digits- NOT THEIR REAL ID NUMBER and NEVER 0000
400

How do you add/verify that a student's room is on the card?

What is user access levels and add room using the plus sign

400

Where do you find the student's check in and check-out (expiration) date?

What is active booking, dates

400

What is the cost of housing in Spring 2021?

What is $4,970

400

How do you order more toilet paper and trash bags if we are running low?

What is submit a work request 
500

What do you do if someone is not showing in Onity?

What is resident check-out to make sure someone else is not blocking their data from importing into that same space. 

500

How do you clear out a temp card template?

What is erase the student's name and user access levels and reinstate the temp key number in the first and last name headings

500

How do you verify which Manchester building the student lives in?

What is hover over their booking and look for MV1 or MV2

500

What is the last day students can cancel housing without being responsible for the full housing charges?

What is March 15th, 2021

500

What should you do at the start of every shift during COVID?

What is wipe down the desk area and frequently touched surfaces with a Clorox wipe