Random
What is Meeting.
What is a Forbearance
are you transferring my loan?
What is based on the loan type and how it was originated a client’s loan may be selected to transfer to a new servicer. This is no negative reflection on our client and does not change their loan terms
Quicken Loans finance multi-family homes?
What is yes if they are no more than 4 units
Will a new calendar year cancel someone’s auto pay schedule
What is It will not! It will continue until the clients cancel it
The website we use to refer talent
What is a Refer/
The option to put the unpaid balance at the end of your loan
Will my auto pay transfer?
What is No, auto pay will not transfer. We will delete the auto pay prior to the transfer
client asks about construction loans
What is we would have to wait until the home is built
How can I tell if a clients bank/CU has stopped a payment?
What is there would be a note on the loan saying payment stopped
The system we use to see ques
What is scoreboard
What is the last date to start a recast?
What is It’s too late to start a recast as it takes about 45 days to complete this process. Reach out to the new servicer for more info.
We finance Co-ops in Michigan.
What is no
For Due 0 clients that does not want to make a payment and have payments received /transaction questions, which tags should we use in note
what is tag payment history
The CEO of Rock connection
What is Vic
system used to do a check in
What will happen to payoffs sent to QL after the transfer date?
We will forward the payoff funds to the new servicer until 2/8. Anything received after that date will be returned to sender.
How do we disposition a call for a client with a mobile home?
What is Not Eligible - Property
In interaction with client if we waived fee, do we note it or use a specific tag?
What is yes , waive fee option
Our team relations specialist
What is Renee Musurcia
The option where it may change your terms
What is a modification
What will happen to paper checks sent to QL after the transfer date?
We will forward paper checks to the new servicer until 3/30/21
What should we do when a client calls in for someone else?
What is Submit a lead with the interested parties information
Can someone not on the loan at all but able to verify info make payments? Can they only make one time payment or can they also set up autopay?
What is They can only make one time payments. They need to provide all banking info, be authorized on that bank acct, and provide the amount to pay. We cannot provide them any info