PRICING
OMNI
RQ
SALES PROCESS
GENERAL KNOWLEDGE
100
What is a ready go price if we do not transfer anything?

$9.99

100

Who can access the account in store?

Account Owner, Authorized Users 
100

Can you sell a phone outright? 

Technically, yes. It's a "month to month." 
100

What is the first step in the sales process?

Attitude

100

Who is the owner?

Hershel Martin

200

Name 3 phones you can put on a 30 MO DPP?

S21+ 256gb

 S21 Ultra 

Fold 2 

 Note 20

Note 20 Ultra 

 Note 20 Ultra

 S20 Plus

  S20 Ultra

12 Pro and 12 Pro Max

200

Who can access their account by calling in?

nobody!

200
When buying a phone outright, can a customer pay in cash?

Yes. 

200

What are the fact finding questions we use?

what kind of phone do you have?

what do you like about your phone?

what do you dislike?

what do you want your new phone to do?

what else do you want to see?

200

Who is the Chief Executive of Operations?

Quincy Dixon

300
There are 3 Ready Go Fees: What are they?

$9.99

$29.99

$49.99

300

Can you adjust the price of the phone if the price matches VZW.com?

Almost always yes, but always check with manager.

300

If financing an iphone, how must the customer pay the taxes in store?

With a credit card with their name on it. No exceptions. 

300

What step do we analyze the account?

appraisal/buyer profile

300

How many stores are in CVI?

20

400

How much is Verizon Protect Home if the customer has VZP multiline?

$20

400

Where do you apply device dollars towards someone's device?

Beneath where it says down payment. 

400

Where do you go to check in devices that were ordered on dfil? 

Purchase orders in Inventory tab. 

400

What step is between the write up and the close?

Negotiation.

400

Who is our Account Manager

Phillip Nitzche

500

Name 3 phones where VZP is $14 instead of $17.

A11, A21, Moto G Power, LG K51, Alcatel Avalon

500

If someone is doing a buyout with cash, what is the process? 

Put amount into datascape, then into RQ, using 2 bottom buyout skus. (One is the store charge) Then refresh account and it will show paid off. 


500

What are the cash fees for bill pays?

1.Prepaid

2. Postpaid

1. .50

2. $3.00

500

What step was not in Grant Cardone's original?

Accessory walk.

500
What did Ryan order from Subway?

Pizza