Customer Service
What are some good things to talk about with a parent during their child's haircutting service?
Their plans for the rest of the day, their other kids, pets, their job, etc.
What is the proper greeting when you answer the phone?
Whimsy Do's, how do you do?
Difference between a bob and a Gbob?
Bob is typically same length with the exception of layers, Gbob is angled
Proper greeting to client you were just assigned?
Say hello, introduce yourself to parent, say hello to child, ask child their name, tell child your name
What are some good things to talk about to a young child during their hair service?
Favorite color, food, candy, what they did in school, their favorite subject in school, etc.
When do you turn open sign on/unlock door?
10am
How much length is left using a #8 guard?
1in
What are some questions to ask during a consultation for a girl's haircut?
What style they are going for and desired length (where they want hair to sit)
What are some good things to talk about with older kids during their service?
What do you do during checkout if two different stylists serviced siblings?
Tell client what you are doing, do separate transactions using correct stylist's pins, and tell client which stylist they are paying for during each transaction.
1/2 inches
How do you determine length of sides and back for boy's haircut?
Ask a ton of questions!
Ex. Do you want it short enough to see scalp?
What do you do after parent approves haircut?
Ask if they want gel or braid in hair
Gel: (Spiky or Fancy)
Braid: (Anna or Elsa or Rapunzel)
How do you make a first haircut certificate?
Write name/date with marker, tape hair and printed photo, then laminate
Describe in detail how to do a bald fade
#0-#3 using open and closed clippers, #4 corner, scissor cut top to client's desired length
How short do you cut bangs if they say slightly above the eyebrows?
Start at eyebrows and gradually work your way up depending on what the parent/client likes
What's the most important part of a service?
Consultation!!
What do you do at the end of the day besides cleaning duties?
Print end of day report and staple on top of receipts for the day.
What do you do if child has lice?
Inform parent, do NOT preform service, give parent a recommendation where they can get child and whole family checked for lice, sanitize car/chair, tools, and put cape in a separate bag and away from everything else (in mechanical room)
What questions do you ask when doing a consultation for a boy's haircut?
Length of sides/back and top, what kind of style they're going for, and if they usually style their hair.