Scorecards
A measure
What are the individual components of a scorecard?
CTA
What is a call to action that can be either manually or automatically created, stored in cockpit, that identifies specific action to be taken for a customer?
DAILY DOUBLE!!
Success Plans
What are a group of objectives linked together for easy tracking in a single plan?
CSD Sentiment
What is Healthgrade's manual measure?
DAILY DOUBLE!!!
Cockpit
What is the centralized area where you can easily identify which customers to reach out to and why?
or
Where are CTAs found?
Annual Account Plan
What is the name of the Success Plan Template Healthgrades is using?
Overall Score
What is the aggregation of all scorecard measures?
Playbook
What are a specified set of tasks identified to complete a CTA?
Draft Status
What is the initial status of a Success Plan where objectives are only visible in the 360?