Active Listening
Self Management
Self Awareness
Providing Feedback
Potpourri
100
What do we call the kind of question that coaches use to clarify information and keep conversations going?
Open Ended Questions
100
This coaching skill helps you gain emotional control in a stressful situation.
Pull Back
100
Fill in the blank:
A supervisor needs to be aware of his or her own ________________ about a worker.
Judgements or Assumptions
100
Name a goal in providing Constructive Feedback
1. To express appreciation and let a person know what they did to meet your needs or expectations.
2. To express that your needs have not been met and provide information to clarify your expectations and/or help the person meet them.
100
In this conflict style, you focus on finding a win-win solution that completely satisfies both people's concerns.
Collaborating
200
Refers to the way people communicate nonverbally
Body Language
200
Fill in the blank:
_______________ are distractions that keep us from listening with full attention.
Listening Blocks
200
Refers to how people see the world and how they act or behave in different situations
Personality Styles
200
Name two guidelines to follow when providing Constructive Feedback
1. Tell the other person how their actions make you feel
2. Describe the specific behavior or situation you are giving feedback about.
3. Be clear and Direct - when addressing a problem, avoid judging or blaming language - express your belief that the other person is capable of helping to resolve the issue.
4. Give CF as close as possible to the time of the behavior that you want to reinforce or change.
5. For emotionally charged situations, setting up a specific time and place to offer feedback can make a significant difference in the possible outcome of the conversation.
6. If there is a problem to be solved, express your belief that the there person is capable of helping resolve it.
200
Name that Conflict style...
Let's make a deal!
Compromising
300
You use this skill when you are trying to understand the other person's perspective.
Paraphrase
300
Name that Block
You have a hard time listening because you are trying to see who is smarter, more caring, more competent- you or the person speaking. You can’t let in much because you’re trying to see if you measure up.
Comparing
300
Name two characteristics of extroverts
Prefer to work through a situation/problem by talking it out with others
Outgoing
Enjoy social situations
Enjoy variety
Choose relationships first and tasks second
Like working with people
May become impatient with long, slow tasks
Don’t mind being interrupted
300
What you said
May not be
what they heard
Intent vs. Impact
300
If we do not put aside our own concerns when we accommodate, we may find that our emotions....
Leak out (in our words, body language or tone of voice)
Explode unexpectedly
400
These type of questions contain judgement, blame or assumptions.
Loaded Questions
400
You are nice, pleasant, and supportive but are not really listening. You will generally agree with what’s being said, without really taking it in. In this mode, you may also be patronizing. This listening block is often used with children and other people.
Placating
400
Names the Personality Styles
Thinker & Feeler
400
Name the level of Resistance
At this level, the resistance may be directed at you, or what you represent.
I don't like you!
400
Which skill allows you to put our emotions aside indefinitely?
Letting go!
500
Real Listening is based on the intention to do one of four things. Name two of the four intentions.
Understand another person
Enjoy another person
Learn Something
Give help or solace
500
Daily Double - Name that Block
Mind Reading
500
Name that Personality Style
I like ideas and concepts
I can get bored with details and facts.
I focus little attention to creating order and structure.
Big Picture Oriented
500
Name the level of Resistance
This resistance is about not understanding the requested change.
I don't get it!
500
Fill in the Blank:
_______________in conflict is the act of trying to get other people to meet our needs and/or support our ideas.
Being Assertive