DNC
Who can request a DNC
ANYONE!!!!
what info should we verify before finalizing the hardship program
payment dates, method, amounts, & when the program ends
____ _____ should always be offered assumptively
Auto pay!!!!
what is the purpose of an acknowledgement?
The purpose of acknowledgment is to make the customer or merchant feel heard. We want them to feel like a person, not just another number in our queue.
Iowa is the USA's leading producer of this "pop"ular crop
What is corn?
Remove the inaccurate contact information.
Can customers on hardship programs still use the CPO option?
Customers who are enrolled in a hardship program are still eligible for the Cash Payoff Option (CPO)
What three skills do we look for for a perfect three in the solution side?
Skills ·
Offered Best Solution ·
Create a Sense of Urgency ·
Features and Benefit
what are the three skills we look for for a perfect three for the experience?
Rapport
· Meaningful Acknowledgements
· Celebrate with Customer
Who played Neo in The Matrix?
Keanu Reeves
Can you talk some one out of DNC request?
Yes! if the customer by the end of the call agrees to still be contacted by Snap
Do accounts on hardship programs display as past due?
Accounts only display as past due when the customer has missed a scheduled payment. When a customer's account is on hardship and the customer has made all their scheduled payments, the account does not display as past due.
what is one thing that will auto fail us if it is not in our calls?
No opening demand!!
what makes an acknowledgement meaningful?
it was specific to what the customer had told us and sounds genuine
what are the only animals that blush?
In what ways can some one request a DNC?
verbally or in writing
if a customer needs a different payment date for their hardship payment, can you make this adjustment?
Yes! you would just remove the program and then set up a new one for the correct date
What is one thing we should ALWAYS ask in our calls
Acknowledgment involves appreciation and empathy.
Which chess piece can only move diagonally?
Bishop
if you ever have a question about if that was a DNC, what should you do?
Mark it as a DNC any ways! better safe than sorry
Will a hardship program make payments higher or extend out the life of the lease?
It will extend out the life of the lease
what are the things we need to do to fully investigate the account
Did we fully investigate ALICE’s situation by collecting the appropriate information to help assist them?
Did you look at the notations and Identify history of the lease/loan?
Did you address any needs that come from those? Did you ask the right questions?
What does Rapport mean?
a close and harmonious relationship in which the people or groups concerned understand each other's feelings or ideas and communicate well.
Smallest state:
This, 1,214 square miles
What is Rhode Island?