Show:
Sir, I need to see your ID.
HELOC that down!
Why so serious?
I need a manager for my relationship.
Who doesn't want a promotion?
100

These two identifiers are the first question we ask customers to ID them.

Full SSN or full account number
100

This is the best place to check and see if a customer has a HELOC

Salesforce
100

In "The Dark Knight", the character of Bruce Wayne is played by this British actor.

Christian Bale.

100

Whenever you use RM, you are also required to log an entry in this CRM system.

Salesforce.

100

This is the minimum amount a customer must advance for the FRA promotion.

$25,000

200
True or false: mother's maiden name is one of the identifiers we ask for.

False! We can only say "security word".

200

This is the annual fee for a HELOC.

$75

200

After a horrific accident, the coin flipping district attorney Harvey Dent earns this nickname.

Two-face.

200

How many password attempts does a customer have before they are locked out?

3

200

This is the current rate for a 36 month FRA promo.

3.99% APR

300

We need to ask additional identifying questions when a customer has a memo tickler for ID theft, wants an increase of 10k or more, is traveling to a prohibited country, or ____________.

Wants to change their contact information.

300

This is how long the prepayment penalty lasts on a new HELOC.

Three years.

300

The car chase scene in "The Dark Knight" was filmed in this city.

Chicago

300
In relationship manager, what seven digits should be entered prior to the SSN to look up a customer?

9868800

300
This is the current promo rate for a 24 month FRA

2.99% APR

400

True/false: the date of birth of the other joint owner on an account is a permitted identifying question.

False.

400

True or false: a HELOC can be used to start a business.

False, "business" cannot be the purpose of a HELOC.

400

This "Dawsons Creek" star was not invited to play the character of Rachel Dawes for the second installment of the trilogy.

Katie Holmes

400

What tab in RM do you click to delete a phone number for verification?

IA

400

This is the current promo rate for a 12 month FRA

2.49% APR

500

This is what should happen when a customer answers two questions incorrectly.

Ask an additional question, then follow failed verification escalation process.

500

This is what you should say to an existing customer who has a HELOC.

Is there anything you need to use your HELOC for? We have rates as low as 2.49% right now!
500

In "The Dark Knight", other than a Batmobile, Bruce Wayne can also be seen driving which make of car?

Lamborghini 


500

This much-anticipated feature is now available on mobile banking for new or existing customers.

uOpen!

500

Can you take advantage of the new FRA promotion if you already have a promotion on your HELOC?

No, must pay off existing promotion first.