Outreach
What team sends reminder emails?
Growth Team
Where does the application start, and what is the first piece of information to enter?
Upstart.com and use of funds.
What are the 3 methods of bank verification?
Automatic, voided check, and 2 small deposits.
After which step are APLs prompted to enter their SSN?
After they have selected a rate on the Got Rate Page.
How long is their rate good for?
14 days from the time they originate their application.
What happens when they have submitted docs and still need a VC?
Email reminder.
What is the nickname for the page where an eligible APL is shown their terms?
Got Rate Page.
What bank method takes the longest?
The 2 small deposits.
After which step can an application become an Instant Approval?
After adding their bank account.
How long does it take to receive funds after signing?
1-3 banking business days.
What would a caller do with a mailer from us?
Put in the URL from the mailer to check rate.
Where does an APL see the fees? Hint: its two places
Got Rate Page and Approval Page.
Do we remind APLs to check their bank for the small deposits?
Yes, we send reminder emails.
What must an APL do between approval and receiving the funds?
Agree and pass hard inquiry on their credit report and sign the promissory note.
How long does it take to verify the bank account through a voided check?
1 day.
What are the 3 other ways we reference getting to our site to start the application?
Direct, Facebook, and Credit Karma.
Where would an APL go after getting the funds to view and schedule payments?
Payments Dashboard.
What message shows if they select the bottom two linking options?
Choosing this method instead of logging in will likely require you to upload more documents for verification which can slow down the application process considerably.
When do we determine if they need documents?
Once the bank account has been linked to their application.
How long do we reference a VC taking?
5 minutes. (typically can take up to 5 to 10 mins depending on each individuals application.)
How would an APL be contacted if they’ve been approved?
SMS texting and email.
Where is the option to “Edit Loan”?
Inside the loan summary.
DAILY DOUBLE QUESTION: Remembering from the presentation, what would we advise for a bank security code?
Move on to another method to verify bank account. (We can not change their bank account security)
What steps must be completed before a VC?
Check rate, enter SSN, add bank account, and add any documents needed.
How long do our emails say it takes to review documents?
Our emails state 7-10 days.