All about Sephora
Sephora opened it's first store in the U.S. in what year?
What is 1998
What is the name of our client service model?
What is Celebrate Beauty
3 ways to look approachable to our clients
What are make eye contact and smile, approach every client in your zone, have a positive attitude
Sephora's employee discount
What is 40% off Sephora Collection and 30% off all other brands
LVMH
Sephora terminology for customer
What is "Client"
To start a conversation with a client ask a BLANK type of question
What is Open Ended Question
Resource that outlines our primary policies and procedures
What is the employee handbook
Sephora's purpose
What is to Inspire Fearlessness
Type of statement used to start a conversation
What is "Did You Know"
Observing these 3 Client Cues will help you when approaching your client
What are facial expressions, body language, pace, what products they are looking at our holding
Platform used to train employees on key initiatives, client service skills and brand products
What is My Sephora Learning (MSL)
Our 3 business channels
What are stores, Distribution Centers and FSC
When engaging with a client, it is always best to BLANK a name and Blank a name
What is "Get a name and Give a Name
2 cues you may observe from a client making a return
What are - Client enters with a Sephora shopping bag or client immediately goes to the cashwrap
Name of fixture destination for travel and trial size products
What is Minis and More
Name our seven values
Name the 4 principles of Celebrate Beauty
What are Get, Give, Teach and Sell
Our goal when saving the sale
Transitioning a return into a sale
Name of our window marketing campaign
What is animations