SSA MOD 1-3

MOD 1

100

What is the N8NN?

1(800)772-1213

200

What is the SSN replacement card limit?

Up to 3 per year

10 per lifetime

300

What is the purpose of the Representative Payee Form?

Monitor how the Rep Payee spent and/or saved the benefits on behalf of the beneficiary

400

What is the definition of DISCLOURE?

Disclosure means giving out information to a third party other than to a parent or legal guardian exercising access rights on behalf of his/her ward.

500

What is the definition of ACCESS?

Access is the release of a record to:
 

• the individual to whom the record pertains; or
• the parent of a minor child who is acting on behalf of the child; or
• the legal guardian of a child or of an incompetent person when the guardian is acting on behalf of his/her ward.

MOD 2

100

How many quarters can be earned in a year?

4 Quarters

200

What are the appeal levels available to our callers?

1. Reconsideration 

2. ALJ Hearing

3. Appeals Council Review

4. Federal Court Action Review

300

What are "covered" earnings?

Earnings from employment where you pay FICA and/or SECA taxes on your wages

400

What is the purpose of the "Totalization Agreement"

These international agreements help prevent the loss of benefit rights for people who divided their work between the U.S. and a foreign country and are uninsured.  Under an agreement, workers and their family members may qualify for partial U.S. or foreign benefits and these benefits are based on credits from both countries.

500

What is the AIME PIA computation?

Using this method, the PIA is determined by averaging a worker's earnings over his/her working lifetime. The actual earnings for past years are adjusted or "indexed" to take into account changes in the average wages that have occurred since the earnings were received. The adjusted earnings for the required number of years are then averaged together and a formula is applied to this average.

MOD 3

100

What is the Payment Cycle for someone born on the 21st of the month?

4th Wednesday of the month

200

What do we use the DCN Wizard for?

Help identify DCN misuse/abuse situations

300

What are the programable percentage rates set by the IRS on the W-4V form?

7%, 10%, 12%, or 22%

400

In direct deposit cases, what does a B-Stop Nonreceipt input do?

Generates a trace on the original payment

500

When is an MBR established?

When initial claims action is received

Acronyms

100

CHIP

Customer Help Information Program 

200

WEP

Windfall Elimination Provision

300

TSCOG

Teleservice Center Operations Guide

400

PEBES

Personal Earnings and Benefit estimate Statement

500

NUMIDENT

Numerical Identification Database

True or False

100

AERO is an automatic recomputation

TRUE!

200

You can purchase QCs

FALSE!

300

A caller can do an appeal with SSA on a garnishment

FALSE!

400

You can refer a caller to mysocialsecurity.gov/myaccount to print all SSA-1099s

FALSE!

500

We are halfway through with training

TRUE!