Problem Solving Steps
What is the first step in solving a problem?
Identify the Issue
Who can you ask for help along the way?
Co-Workers, Supervisors, Family, Friends, etc.
This chart if used to compare the good and bad parts of an option.
A Pros & Cons Chart
What step should you do before selecting an option/solution?
Evaluate your Options
Where might you find your workplace rules and policies?
Company handbook, Company Website, Paperwork you received when you were hired, etc.
This chart is used to determine the effect different options may have.
Cause & Effect Chart
What should you do after selecting an option and acting on it?
Document!
True of False
Asking a co-worker if they have ever had the same issue may be helpful.
True
True of False
Making a list of all your options may help.
True
What should you do right after identifying the issue?
Understand Everyone's Interests
True or False
If you have a concern, you should always immediately tell your supervisor.
False
You should see if you have the skills and knowledge to solve it yourself first.
True of False
There are a lot of different charts you can use to compare your options.
True