Communication
Speaking clearly and being a good listener fall under what category
communication
behavioral
technical
communication skills
True or False: Volunteer opportunities are a waste of time because you do not get paid for them
False
How should you greet the person you are about to interview?
Smile, firm handshake
How many references should someone have?
usually 4 to 5
Tomorrow Emma will participate in a videoconference call. Prior to the call, she should do all of the following EXCEPT?
a. Practice using the equipment.
b. Find a chair with wheels so she can move around during the call.
c. Minimize background noise.
d. Put away her mobile devices and any other potential distractions.
b. Find a chair with wheels so she can move around during the call.
Josh needs to place a non-urgent order with the sales representative at an office supply company. What should Josh do if the repre?sentative does not answer the telephone?
a. Josh should call every 10 minutes, but he should not leave a voicemail message.
b. Josh should leave a voicemail message that includes his name, company name, phone number, and reason for calling.
c. Josh should also send a text and email.
d. Josh should call the representative’s supervisor if Josh does not receive a response within 15 minutes.
b. Josh should leave a voicemail message that includes his name, company name, phone number, and reason for calling.
Should you apply the same workplace etiquette at volunteer opportunities?
yes!
True or False: A bright red suit with purple shoes and a yellow umbrella, is the perfect outfit for an interview
false
True or False: Volunteer opportunities DO NOT belong on your resume
False! they should always go on your resume.
Three types of Verbal Communication are:
answering, describing, questioning, discussing, speaking
Whats wrong with this message?
“I am calling from Memorial Hospital. I am not sure if this is Mrs. Walker’s phone number. Her test results are positive for cancer. Call me back to discuss.”
No name of who is calling
unsure if she reached the right person
disclosed personal information on a voicemail
What are negative behaviors to avoid during an interview?
gum chewing, yawning, slouching, answering your phone, feet up on desk
True or False: brining a copy of your cover letter to a job interview is a bad idea
False
Name 2 ways to be a successful employee.
Be on time, behave professionally, be part of the solution, volunteer for new tasks
Madison is resigning from her company. Which is the best way for Madison to communicate this information?
a. Text her supervisor.
b. Speak to her supervisor in person.
c. Send a group email to her supervisor, co-workers, and customers.
d. Leave a sticky note on her supervisor’s desk
B. Speak to her supervisor in person
True or False: your volunteer opportunities allow you to meet new people and can maybe lead to a job one day.
True!
how should you show up dressed for an interview?
shoes, button down shirt, tie, skirt, blouse, blazer
What are the sections of a resume?
Education, work experience, accomplishments and your contact information
What did Mark do wrong?
Mark works at a grocery store. He walks over to his co-worker, André, who is assisting customers during the check-out process. Mark points his finger at André and says, “Hey, you stole my lunch from the refrigerator. That is so uncool.”
Confronted his coworker in a public space
accused his coworker of theft
pointed his finger ( poor use of nonverbal communication)
Name 4 ways in which you can communicate with coworkers and your boss
text, email, face to face, and call
What is the title of our guest speaker yesterday
Volunteer coordinator
What are 3 things you should do before an interview?
research company, pick out outfit, practice interview questions
What should the first paragraph of your cover letter consist of?
your name, position you are applying for and where you found the job posting
Maria and Andrea are co-workers at a clothing store. Maria overhears Andrea spreading a false rumor about her. Which action should Maria take? a. Vent about Andrea on Facebook.
b. Calmly speak to Andrea in a private area.
c. Immediately confront Andrea in the middle of the store.
d. Ask co-workers for their opinions
B. calmly speak to Andrea in a private area