Enter Title

Random

100

authentication questions?

• Client provided Password or Secret Questions (only if already on CIF)
• Digital Clients: User ID and email address. CAUTION! DO NOT use for U screen pops)
• Digital Clients: Last login date  (+/- last 14 days)
• Mortgage or HELOC’s: Secure Loan Collateral Description (Address of the property)
• Auto Loans: Year/Make/Model of Vehicle
• Auto Loans: Originating Branch/Dealership (where loan originated)
• Loan Line: Original Loan Amount (+/- last $2,000)
• Loan Line: Originating Officer or Servicing Officer
• DOB and MMN - when/if MMN available on profile (if selected, must ask together)
• Additional accounts you have with BB&T, including Loans and CD’s? (client should provide  all open and ‘active’ accounts) (active = transactions within last 12 months)
• What are the name(s) of ALL joint owners for this account? CAUTION! Specialist CANNOT accept ‘my husband/wife/spouse,’ client must provide first and last name for each.  NOTE: This question may be asked whether there are any joint owners listed on the profile or not.
• When and where (how) was your account opened?  (City/Channel and +/- 2 years)

200

how to view signature card

client central>account servicing> account> ownership> signature document retrieval 

300

Business resolution

client central>business information> business resolutions> view existing resolutions 

400

how much is a OD/RI/NAB fee generally?

$36

500

what is an POA?

Power of attorney 

Debit cards

100

How much has to be in an acct before a card can be issued?

$10.01

200

How much is Priority Delivery? who can send it priority 

$30, yourself

300

What can joint owners do on the debit card?

• Inquire about activity (transactions made on the card)
• Place a Travel Memo
• Perform a spending limit increase/decrease

400

How may tiers are there for business debit cards?

3

500

How can a client activate their card?

IVR, Phone rep, ATM, online, and by doing a pin based transaction at a store 

Manual numbers

100

What is the authentication (retail) manual number?

MAN-1330

200

ATM/Debit card 

MAN-1328

300

Stop payment?

Man-1556

400

Required scripting?

MAN-1527

500

Adjustments

MAN-1316

Document direct

100

What do you put in document direct to pull up OD and RI fees 

11-885

date after fee for OD and date of fee for RI

account number

200

to see where a card was sent

Embossing

300

locate address where card was sent to - monthly system reissue

CM500-1

400

Missing deposits 

01-069

NS980

500

What do you type in 11-885 to pull up adjustments?

AE86001

Phone numbers

100

what is the phone number for DCFM?

877-557-0506

200

CFC?

866-802-4955

300

OLB?

888-228-6654

400

Loan Line?

888-562-6228

500

network control help desk

866-567-4357