Culture
What is the Legendary Story?
Hand Cut Steaks
Made from Scratch Sides and Dressings
Fresh Baked Bread
Ice Cold Beer
Legendary Margaritas
This fan favorite is Texas sized, golden fried, and served with Cajun Horseradish sauce for dipping...
Cactus Blossom
Within 10ft, we Acknowledge, withing 4ft, we Speak..
The 10-4 Rule
Each server is assigned one of these every shift, so we can ensure Legendary Service...
3 Table Stations
We do this to lock flavor into our hand-cut steaks...
Texas Roadhouse CORE Values are
Passion
Parternship
Integrity
Fun... All With Purpose!
The appetizer is served in a heaping amount, topped with melted cheddar cheese and bacon bits... often served with Ranch for dipping
Cheese Fries
We use these so we know where a guests Legendary Food goes on the table...
Pivot Points
Every table gets this first thing...
6. Fresh, Hot bread/Cold Butter
While celebrating your birthday at Texas Roadhouse, you will get a Loud and Proud, Texas Sized....
Yehaw!
Early Diners are a big fan of this menu item..Tender, slow-cooked, covered in our signature BBQ sauce and served with toasted fresh-baked bread and choice of two sides.
Pulled Pork
We repeat this back to any guest who orders a Hand-cut Steak...
Bonus Daily Double: Can you describe all temps?
Steak Temperature
Bonus Daily Double:
Cool Red Center
Warm Red Center
Hot Pink Center
Slight Pink Center
No Pink
These Employees should always have speed, awareness, and the ability to learn the guests name..
Bartenders
You'll find this item at our bar frozen or on the rocks...
10. Frozen Margarita consistency, & Taste
Name 3 of 5 Operational Goals...
1. Manager in the window
2. Training
3. Leader at the Door
4. First Time Guests
5. Alley Rally
Very juicy and flavorful from the marbling throughout the steak.
Ft. Worth Ribeye
Hosting With Heart, Can you tell me what 2 of the letters stand for in H.E.A.R.T.
E-Engage
A-Arrive
R-Respond
T-Thank You
We like to control atmosphere with lighting, temperature, tv's and this last one that often gets complaints...
Music Level
3. Ribs-(Hot, fall off the Bone)
Legendary Guest Recovery: L.E.A.D. The letters stand for...
L-isten
E-mpathize
A-pologize
D-ecide & Do
Boneless, marinated and seasoned with a blend of herbs and spices, then flame-grilled and served with a caramelized lemon for extra flavor. Served with choice of two sides.
Herb Crusted Chicken
When taking a Call Ahead you will need to collect/inform the following information....
DAILY DOUBLE! If you can tell me what we should remind our guests before we hang up...
Name, # of guests ( every heartbeat!) , any special requests or accomodations, current wait time, their quote/check in time, and confirmation#.
*Bonus: Remind the guest it is not a reservation, please check in at the host stand with conf. # , and you may still have a small wait when you arrive.
I often missed this point on secret shops...
Manager Table Visits
We smother our steaks with these.. and they are made fresh every hour...
9. Onion Consistency