Personal Propery Tax
PPT is only assessed on this type of account?
What is lease?
Talking points are required if a customer is making a payment that is at least this amount over the current total amount due on a retail account
What is $1?
This type of account has a fee associated with a deferral/extension request
What is lease?
This should be submitted if a customer's PII may have been compromised
What is first responder form?
The LCA (Log Contact Attempt) needs to be submitted in this department
What is collections?
They assess the PPT and bill MFS
Who is local taxing jurisdiction?
The first part of a payment made will be applied to this first
What is interest?
The maximum number of months that an extension/deferral can be granted at one time
What is 2?
Extended verbal authorization requires any 2 of the 3 pieces of information from the customer
Always ask for this first when a customer is asking you for their account #
What is dealership?
A customer may request this letter for tax purposes
What is Property tax paid letter?
If excess funds are at least this, the next payment is advanced
What is 90% of the payment?
Signature documents are generated by creating this MQR request
What is letter fulfillment?
The abbreviation SCRA stands for this
What is Servicemembers' Civil Relief Act?
This department in v8 is where you can you see the remaining balance after a total loss
What is recovery?
We advise that PPT should be paid in how many monthly installments on an open account
What is 3?
This type of MQR should be submitted if the customer wants excess funds applied to principal only and not pay the account ahead
What is payment correction?
The maximum # of extensions over the life of a retail contract
What is 12?
These 2 states always require signature forms on lease accounts
What is New York and Wisconsin?
This is required to send an original title to complete a STS transfer
What is written Request from DMV / Insurance Company?
This is the term that a refund opportunity has been identified
What is abatement?
This information needs to be included when a customer is sending in a check for principal only
What is "Apply to principal only" AND acct # or vin #?
This needs to be sent if an extension/deferral is denied
What is adverse action letter?
For account authentication, 1 of these 3 things must be provided in addition to first and last name if IVR does not authenticate
What is last 4 digits of SS#, MFS account # or last 6 of the VIN #?
The lien holder information that is listed on our titles
What is TMCC or TLT?