Elements of liability
What is the 1st element of liability?
What are some items that we verify on the personal info tab of the r/i?
name, address, phone number, email, DOB, and DL #
when is CIQ present on a claim?
ClaimIQ only populates when Property Damage, Bodily Injury or Uninsured/Underinsured Motorist Reserve Lines are open.
What is an operating principle that we apply to claims handling?
#2,3,4
What is the 2nd element?
2. Breach of Duty
If we don't have passengers listed on the claim but the person reports that they did have passengers what should we do?
add them to the claim w/ their contact info and call the pass for an r/i
When do we select the breaches on the CIQ?
Once we have spoken to all IP's and got the r/i
Who is obligated per the contract to assist w/ investigations?
the insured
What is the 3rd element?
3.Causation
What is the add information box on the r/i screen used for?
Do we bypass CIQ when doing a liability investigation?
NEVER!!
What are some important Q's to ask during an r/i for a lane merge dispute?
???
What is the 4th element?
Damages
Who do we contact to secure an r/i from?
All parties directly involved in the claim
who is responsible for making final liab decision?
the adjuster
What kind of supporting docs or info should we ask from the claim IPS?
Pr, pictures, diagrams, witnesses