Scheduling
Letter Styles
Mail Call
Billing
Government Insurance
100

This is what you call scheduling patients with similar problems or conditions on certain days.

What is clustering?

100

This letter style indents the first line of each new paragraph five spaces. 

What is Semi block?

100

This is the first thing a MA does when handling the mail.

What is Sort it

100

This is a common reason that that insurance claims can be rejected. 

What is the service is not backed up with documentation?

100

This plan provides care for low-income individuals and children.

What is Medicaid?

200

This system schedules three of four patients every half hour, which are seen in the order that they arrive 

What is Wave scheduling?

200

Which letter style requires all lines to begin on the left margin?

What is Full Block?

200

This area on an envelope is where you would find the barcode clear zone.

What is lower right

200

In ICD-10 coding, this is a placeholder for information that is not specified. 

What is the function of "X"?

200

This insurance covers long-term nursing home costs for low-income patients without savings. 

Medicaid

300

To schedule patients so there is a steady flow of patients moving through the office.

What is stream scheduling?

300

What best describes the spacing in the body of a business letter? 

What is Single space with a double space between paragraphs?

300

What classification of US Postal mail would most likely be used to send office supplies to the medical office?

What is USPS Retail Ground?

300

This type of anesthesia does not receive a special code.

What is local anesthesia administered by infiltration.

300

This part of Medicare requires a monthly premium. 

Medicare Part B

400

Which of these types of office visits requires the most time? 

an immunization

a post op check

a complete physical examination

What is a complete PE

400

This computer program is used by medical assistants to prepare letters.

What is Word Processing?

400

An MA may open all letters addressed to the physician with what exception?

Letters marked "personal" or "confidential"

400

One letter followed by four digits is the format of what?

What is HCPCS Level II codes

400

Under this insurance plan, children are eligible for Children's Health Insurance Program (CHIP)

What is Medicaid?

500

If your provider is unexpectedly called out of the office,  how will you reschedule his patients?

What is give them new appointments ASAP

500

This makes it easy to maintain the same format for all letters. 

What is creating a template?

500

You are sending a letter notifying a patient that the MD will no longer care for him. How will you send it and why?

Certified Registered Mail.  There needs to be documentation that the patient received the letter.

500

This plan was the first to offer prepaid health care paid for by capitation. 

What is Kaiser Permanente?

500

This is an HMO type insurance plan for spouses and dependents of active military personnel. 

What is Tricare Prime