WHAT TYPE OF EXCHANGE
SHOW ME THE WAY
What do you do
Where to find me
Potpourri
100

The RA 1234, return to vendor

What is a WEX code 07

100

I have photos of my damaged floor your monkey delivery team caused

eastworkfiles/custserv/dmg photos/property damage

100

Your delivery team completely wrecked my walls delivering the product, there's ice cream and mash potatoes every where!

What is the Property damage form/macros


email to: pdclaims@sleepcountry.ca

CC: Leads

100

The comparable mattress for current year

The National warranty replacement guide 

Sleep Net/Customer Service/CS Documents/Warranty Info

100

I bought this online and want to know when it will arrive

2Ship for tracking number and search on courier site (FedEx/Purolator etc.) 

200

This arrived damaged was in the bag like this, I want a new one

What is a DEXM code 06

200

Here is the RA from Tempur

eastworkfiles/distribution/RTV paperwork/Tempur

200

My cat peed on the bed and the mattress pad leaked

What is the Mattress Pad Sop form/macros


Email: Leads

200

I would like the voucher please

Sleep Net/Customer Service/CS Documents/Customer accommodation

200

I stained my mattress I think I purchased a plan that covers this 

What is APL/Zucora

300

It's uncomfortable, I'm a delicate flower and need something more comfortable

What is a CEX code 99

300

I will accept the $100 gift card, because i like free things, I live in Ontario 

eastworkfiles/custserv/logs/compensation/Ont comp

300

After breaking the world record for staying horizontal for the longest time, my adjustable is not working now for some reason

Find out manufacture ensure is still under warranty, advise customer the manufacture contact to call and open claim and email manufacture on behalf of customer


Bonus: what do you include in email to manufacture?

300

What other features does this have?

Sleep net/Merchandise/product Knowledge

300

Do you have a refund policy, I was bored and bought a mattress because my parents are rich and I'm 30 and live at home still and won't get a job and just spend their money and now I don't want it

No but we do have a 100 nights comfort exchange

400

This is a DEMO but is more damaged then was told to me, I want a different one because I'm entitled!

DEXD code 19

400

I will accept the conditions of the final CEX letter

eastworkfiles/custserv/copy of forms/CEX letter issued

400

My mattress is sagging I can send you photos

What is opening a P1

400

What is the regular price of this and what is the sku #

Sleep Net/Merchandise/Cost Sheets/everyday pricing

400

I want my box spring exchanged too even thought only my mattress was approved because I bought them both at the same time

We can only exchange what is deemed defective

500

I know it's about 5 months I had this mattress I didn't call because I was in witness protection from the underground pillow traffickers but it's just not comfortable

late CEX code 99

500

I am not sure who does the in home inspection for your area, let me find out

Sleep Net/Customer Service/CS Documents/Inspectors route

500

I can't send photos I need someone here to do this for me because I am entitled and can't be bothered to follow instructions

Set up in home inspection (with/with out fee) then service order on Montague site 

500

Is my adjustable base still under warranty?

Sleep net/Customer Service/CS Documents/Adjustable Info/ Adjustable warranty and contact

500

My warranty expired yesterday but I was busy auditioning for American Idol can I still claim it?

No, the claim must be completed before the expiry date or at least in progress before the expiry date