Sales 101
AER Statements / Icebreakers / Conversation starters
When are AT&T TV customers able to start streaming their services?
Immediately
What type of plans are required to be eligible for a trade-in?
What are Unlimited Plans
How does a customer receive $5 off of internet services?
What is AP/PB
The price for Same-Day HBO theater release movies?
What is $0
What should our talk track be directed towards when customer are not very chatty or upset
What is the lowest recommended streaming speed?
What is 8MBPS
What is the time frame for trade in credits to appear on the bill?
What is 2-3 billing cycles
The monthly reoccurring equipment charge
What is $10
What internet speed is required to receive HBO MAX for FREE?
What is Fiber 1000
What behavior/strategy has been coach by Josh that helps with seamlessly bridging into an offer.
Rate Plan Analysis
As of May 4th, the activation fee changed to how much?
What is $0
This is used to determine Trade in Value
What is the Trade-in Tool
This is the preferred install type
What is CSI
Which Unlimited plan provides free HBO MAX?
Unlimited Elite YW
A Rate Plan Analysis consist of the following
What is a data check
What is the Unlimited Cloud Storage price?
What is $10
AT&T acquired this term to assist with proper decision making during complicated trade-in situations
What is the benefit of the doubt
What is Discovery Questions
The number of free HBO MAX accounts allowed
What is 1
What is required to overcome objections.
Discovery
As of May 4th, what is the term agreement for AT&T TV?
What is NADA
In what ways can we ensure the customer receive and accept Terms and conditions
What is by sending the link via email, torch, website, PCN
This application allow you to manage and trouble shoot your internet services.
What is the Smart Home Manager
Customers are able to view HBO max outside of the United States?
What is false