TV CHOICE/ESSENTIALS
How many channels are in Tv Essentials?
What is 60+
How much is the Voice service?
What is $12.99
Tv Silver comes with what digi tier?
What is Digi Tier 1
Name at least 3 compatible devices.
What is Apple Tv, Xbox1, Samsung 2012 or newer, etc
How much is the HD receiver and how much is the Apple Tv Box?
Hd-$8.99 Apple- $8.99/20 months
What comes with the TV Choice?
What is VOD, Music choice, 15 channels, Locals
You must have___ to get voice?
What is Internet or Video
Tv Select has _____channels?
What is 125+
What information must be verified in the TOS?
What is Full name, Full address, Age/Au, Email, Paperless billing.
What are the 3 DVR options for Spectrum?
What is Standard DVR, Cloud DVR, Cloud DVR+
To stream you must have?
What is HD box, Apple Tv Device, or compatible devices.
There are up to ____features with Voice?
What is 28
This comes with Tv Gold?
What is VOD, 200+ channels, Digi Tier 1 & 2, premium channels
Is there contracts with Spectrum?
What is no, just a price lock
Do not sell on?
What is Trial and/or Cancelation
Tv Essentials/Choice is a?
What is Streaming Service
How much is the International Package for Voice?
What is $5.00
**DOUBLE JEOPARDY**
The premium package has ______ and costs___?
What is HBO, Showtime, Starz, Encore, TMC, and $40.00
How many devices can you stream on?
What is unlimited COMPATIBLE devices in the home and up to 3 COMPATIBLE outside the home.
What is not allowed on the call floor?
Phones, PDA's, ETC
What statement is required at the end of every call when you speak to a person?
What is TCPA
The last step for Voice service is?
What is transfer to TPV
What are the 4 Video packages Spectrum offers?
What is Tv Select, Silver, Gold, Mi Plan Latino
To cancel a customer must do this?
What is call customer service.
To avoid write ups or termination follow?
What policy and procedure.