Return to Clinic Orders
RTC orders are based on orders that providers enter into which system?
CPRS
When should a Veteran be added to the Recall Reminder (PtCSch)?
1. There is not appointment availability for 390 days &
2. Provider indicates Recall OK on order &
3. Veteran agrees
When would it be appropriate to use cancelled by patient?
When the Veteran originates the cancellation
Provider review is required to disposition orders? T/F
F
If a patient calls to schedule an appointment that has been dispositioned and the PID has past, can the scheduler make an appointment without clinical review?
No: If the PID has lapsed, clinical review is required. If approved, appointment will be scheduled as a PER PT appt with a new PID
What are the number of business days allowed before an attempt must be made to schedule an RTC?
2
The scheduling window opened from 90 days to how many days?
390
When is it appropriate to cancel by clinic?
Scheduling conflict error, clinic originates cancellation, patient death, or earlier appointment is offered
What is the minimum number of contact attempts for Non-Mental Health appointments?
2: 1 phone call and 1 letter and both can be done on same day
Scheduler is in the process of contacting patient to schedule a follow-up dermatology appointment. Contact attempt 1 is made by phone on 10/1 and contact attempt 2 is made by letter on 10/2. When can the order be dispositioned as "Failed Scheduling Effort"? 10/15 or 10/16
10/16: 14 days after the 2nd contact attempt
In a VHA- designated low risk clinic, after how many no-show and/or cancelled by patient appointments can the appointment request be dispositioned?
1
What disposition request would be used to remove a recall after all scheduling attempts have been made?
Failure to Respond
When should an appointment be marked as a no-show?
What is the minimum number of contact attempts for Mental Health appointments?
4: 1 phone call and 1 letter sent on day 1, phone call 2 made on day 10, and phone call 3 made on day 14
What should a scheduler do if a Veteran calls to schedule an appointment that has been dispositioned and the PID has not lapsed?
Schedule the APPT with a new PID PER PT
When should a time sensitive appointment request be scheduled?
On or before the specified PID date
What should a scheduler do if the 2 recall reminder postcards are mailed on the same day?
They are to make a documented 2nd contact attempt and can be a phone call or NCL.
Consults that are cancelled can be resubmitted for a period of up to ____ days?
90 Days
If a patient cancels or no-shows more than once for the same order in a non-low risk clinic what is the minimum scheduling effort?
There is none, the order would be dispositioned as "Failure to Respond"
If an appointment is cancelled by clinic when can a scheduler disposition the order?
When they have made 2 documented contact attempts and they wait 14 days from the 2nd documented contact attempt
What is the Patient Indicated Date?
The agreed upon date set by the Veteran and the provider, or the date a Veteran requests to be seen when there is no provider involved.
How many days after the 1st contact attempt can the 2nd contact attempt be made for a recall reminder?
14
When is it appropriate for an MSA to change the PID date?
When a patient cancels or no-shows an appointment
When would provider review be required to disposition an order?
1. High risk for suicide flag category I
2. Provider indicates order as high risk and asks for provider review before removing, on the order itself
What should a scheduler do if a Veteran calls to schedule a Recall that has been dispositioned?
Locate the order in CPRS to determine if the PID has lapsed. If not then schedule PER PT with new PID, if it has then get clinical review.