Live Casino and Hotel
Does Live Casino and Hotel Maryland close at a certain time? If so, what time?
No, we are a 24/7 casino
Can a guest pickup a gift for someone else?
No, unless approved by Special Events and Promotions Management Team
How many public card tiers do we have?
6
What is the difference between submitted and processed reservations in Monday.com
Submitted : RM team logged the reservation for their guests, but the reservation has not been made yet
Processed : A reservation is completed and made for the guest to attend/pickup an event/promotion
(RM team will submit a reservation and our team will create and process the reservation)
After pay outs, what do you do for surveillance purposes?
Shake/show both your hands
How many public entrances does Live Casino and Hotel Maryland have?
3
North (Prime Rib)
East (Cheesecake Factory)
Hotel
Can you cash out Live! Promotional Chips?
No, they can only be used on table games EXCEPT for
- Pai Gow -Spanish 21
- All carnival games excluding Texas Holden
- No EZ BACC -High Card Flush
How many digits does the Universal ID contain?
9 digits,
zeros will be accounted for
Out of the following, which one is used for registration/check in for our gift continuities?
- Kman/MGT - Loyalty
- Text Broadcast - CRM
CRM
What do you do when you find a credit card or any personal belongings on the ground unattended?
Pick it up as far from any of your pockets and turn it in at the security booth, located next to the cage
How many Live Casino and Hotel Properties are there?
3
Maryland, Philadelphia, Pittsburgh
Physical prizes and gift cards are also considered as a cash prize
What card tiers are classified as VIP?
Black, Jade, and Chairman
Out of the following, which one is used to load players into FSP groups?
- EDraw - Text Broadcast
- Loyalty - Kman (MGT)
Loyalty
Who is our Marketing Executive at Live! Casino and Hotel Maryland
Nikolina Felton! AKA, Niki
She is our Senior Vice President
Who is the President of the Cordish Global Gaming and Live! Casino?
Rob Norton
What are the 3 ways guests can check into the drawings?
By the promotional kiosks, by actively playing on the slot machines, and or by asking the table games supervisor
(They must card in and out during activation period when actively playing the slots)
When signing up, do you have to pay a fee? If so, how much?
No, sign up is completely free
When using E-Draw, how are the winners picked?
It is randomized
Name all information that is needed for the prize log sheet
Players' -
Tier, Card Number, First Name, and Last name, Signature
Prize/ Denomination
Employee Name and Gaming Badge Number
What year was Live Casino and Hotel Maryland open?
2012
(June 6th, 2012)
When issuing $998 Free Slot Play to a guest, how long do they have until the slot play expires?
24 hours
How many tier credits do you need to earn yearly to be considered a Chairman card holder?
2 Million
What would you type in to create a new onsite registration for a promotion that is held on July 17, 2022. The promotion name is Water Bottle Giveaway.
MD 20220717 Water Bottle Giveaway
What are HR's Business Days and Hours
Monday - Friday 7AM-5PM