Getting the Bill Out
Every 12 months this settlement happens
What is PV settlement?
A customer states they do not want a smart meter, this call should be transferred to
What is the Loyalty Team
This block stops an account from billing
What is a Bill Block?
A _____ is required when the main breaker is replaced
What is an inspection?
27 to 34 days is our standard
What is Billing period?
June 1st - September 30th is know as
What is Summer Season for TOD 5-8?
When a customer starts new service or has not had service in the last 6 months what should be done
What is run Experian?
This block stops all collection activity in an account
What is a Dunning Block (lock)?
The reference number provided to a customer for any electrical work request
What is a Service Notification?
What is June 1st - Sept 30
$21.70 is the fee for
What is the standard residential system infrastructure fixed charge?
EFT application can be sent from
What is PIA Program Information Application?
200.00 is the max discount for a program
What is EAPR?
What is Sn Change, Cancel, View
DL notes
Interaction record
Every 12 months this settlement takes place
What is PV Bill Settlement
Between 12AM and 6AM there is an additional discount available to
Electric Vehicle Customers
EAPR, MEDRATE and Greenergy are all offered during
What is the move flow?
You have receive assistance from more then one agency on this program
What is EnergyHelp?
When power needs to be disconnected the same day you issue a
What is a dispatch request?
7.75% is the calculation rate for
What is the Sacramento City Tax?
This program has no affect on the read date
What is Custom Due Date?
The difference between the customer's actual charges and their Budget Billing Charges
What is accumulated Difference
DNACC stands for
What is Do Not Accept Credit Cards?
For a bad main breaker change out for tomorrow a customer should
What is call back tomorrow morning at 7am?
These things should be considered when issuing a High Bill Investigation
What is
Deposit
Installments
Longer billing cycles