Admin Console
Can a super admin restore a deleted user, if so how many days does he have to restore that user?
Yes he can restore the user.
A super admin can restore a deleted user within 20 days.
Which are the records needed in order to receive emails properly?
MX Records.
A customer wants to migrate emails from the old email provider to Google Workspace, via an IMAP connection.
What would be the tool or option for him?
The customer should use the Data Migration Service.
Which are the products included in the Collab Specialization?
Mention 3 minimum.
Google Docs.
Google Sheets.
Google Sites.
Google Forms.
Google Slides.
Google Calendar.
Google Classroom.
Google Drawings.
What is a Direct customer?
A customer that opens up the account with us directly and uses electronic payment methods to pay for his Google Workspace account.
A super admin is trying to add a user. However he gets the following error "user already exists"
which could be the cause of this error message?
Mention 3 minimum.
Conflicting Account.
A group already has that username.
A user is already with that username.
An email alias has the same desired username.
The customer has users with the same domain.com in Google Workspace and in another email provider. However, he states that he wants that the users in both providers receive their email normally.
What would be the best option to assist our customer?
Hint: users are not the same in Google and the other email provider.
To set up an Split Delivery: https://support.google.com/a/answer/2685650
The customer wants to sync his account with a third party email client or device. However he is getting the following error message:
Your IMAP server wants to alert you the following: Application-specific password required: https://support.google.com/account/answer/185833
What does this mean and what would the customer need to do?
The customer has a two step verification set up.
The email client or device doesn't support two step verification.
The customer should set up the app's specific password in order to connect his account.
The customer states that he lost an image that he placed into a Google Doc and he wants to recover it.
Is there a way that the customer can retrieve that image or see it in the file?
Google Docs has the option of revision history.
How many grace periods does the customer have in case that he is not able to pay a month on time?
30 days automatic given by the system.
48 hours (2 Days) that the customer can lift by himself.
7 days that a consultant can provide to the customer, with the POC approval.
A customer needs to turn off Drive and YouTube for only three users within the company.
What would be the action to take in order to achieve this request?
Create an Organizational Unit and move the desired users into that organization, then turn off the apps only for that subor-ganization.
A customer calls in and states that he is not receiving his emails properly.
What would you ask or check before performing any troubleshooting?
Mention 5 minimum.
Ask:
Email address of the user that is having the inconvenience.
Any error message.
Since where the email is not working properly.
If this email is having issues only with the sender or any other emails sent to the user are being affected.
Request the show original email. (Message Header)
Check:
MX records. (Not only if they were added but also when this was performed)
If the account is not suspended due to payment.
If the user is active.
Email log search in the admin console.
Message Header Analyzer.
A customer wants to set up his Google Workspace account with Apple Mail. He placed everything okay, password and username and after a quick troubleshooting, you found out that he hasn't set up the two step verification, because he doesn't want to.
What would the customer required to do in order to connect his account to Apple Mail?
Super admin should allow the option of less secure apps in the admin console.
User should turn on the less secure option in myaccount.google.com
A super admin wants to see who has been making changes into a Drive file and he wants to know who has been making these changes.
What would you do as a consultant in order to assist the customer?
Mention to the customer to review the version history.
Tell the customer to go to Admin Console > Reports > Audit Log > Drive and with the document name or ID, he should be able to see the changes and who made them.
How often does a customer get a grace period after having one?
Every sixty days.
A super admin has been locked out from the Admin Console.
What could the super admin do, in order to get access into the admin console?
Mention 2 minimum.
Ask another super administrator to reset his password.
Try the forgot password workflow in the Gmail.com page.
If he doesn’t have another super administrator in his Google Workspace account, he can submit the account recovery form.
The customer states that he wants to set up a forwarding rule for an specific user.
What would be the route, that the customer should follow in order to set up the forwarding rule in the admin console?
Admin Console > Apps > Google Workspace > Gmail > Routing
A customer has multiple PST files and he wants to migrate those PST files into his Google Workspace account.
What would be the best option to perform this action?
Use the Google Workspace Migration for Microsoft Exchange tool.
A super admin calls in and states that students are able to create classes in Google Classroom and he wants to fix this inconvenience.
What would you recommend to the customer in order to assist him with this task?
He should remove the student from the teachers group.
He will need to go then to admin.google.com > Apps > Additional Google Services > Classroom > General Settings > Teacher Permissions. After that he should choose the option of only verified teachers.
A super admin calls in states that he is not able to add a credit card in his Google Workspace account.
What would you ask the customer, before performing any troubleshooting?
Type of payment method.
Location where he is trying to add the payment method (Admin Console and Global Location)
Error Message that he is getting.
Web Browser.
Device.
A customer is a little bit worried, because he thinks that someone got into his account.
As a consultant what would be the best recommendations in order to assist our customer and make his account and the whole company accounts more secure?
Mention 3 minimum.
Reset the password.
Reset Sign in cookies.
Set up the two step verification process.
Two step verification enforcement.
A customer wants to sync his account to another email client, in order to check the emails via IMAP.
Which are the incoming and outgoing servers and their respective port?
- Incoming Mail (IMAP) Server: imap.gmail.com
- IMAP Incoming Port: 993
----------------------------------------------------------
- Outgoing Mail (SMTP) Server: smtp.gmail.com
- SMTP Port: 465 / 587
If a customer wants to migrate emails from the old email provider, to Google Workspace,
What would be the requirements in order to be able to perform the migration from the old provider to Google Workspace?
Mention 2 minimum.
The customer should have access to the server where the emails are located.
Username and password of the super admin from the server where the customer has the emails.
Username and passwords of the users that will be involved to perform the migration.
The customer wants to restore a Google Drive file that he accidentally removed permanently.
Is there a way to restore the file and if so how many days does the customer have to perform this action?
Customers have a period of 25 days in order to restore the files.
He needs to go to users > select the user > click more > restore data
A super admin calls in and states that he will not be able to have any electronic payment in order to continue paying for his Google Workspace account.
What would be the best advice from you in order to assist this customer?
When a customer cannot perform any payments in the Admin Console, because he not longer counts with a electronic payment methods, the customers can:
Contact a reseller and have their account managed by them.
If the customer has more than 100 users he can ask to change his account from Online to Offline and be able to pay with wired transfers or checks.