RRC
I received a letter stating I had been issued a payment, but I never received one. Why?
Your first Economic Impact Payment was offset for past due child support payments. OR
You were issued an EIP Card and inadvertently discarded it not realizing it was your Economic Impact Payment OR
Your payment was made to a bank account or address you shared with a spouse. OR
Your payment was returned by the post office or financial institution and hasn’t been credited back to your account yet
Who sponsors the EIP cards?
Treasury Department’s Bureau of the Fiscal Service
When did the IRS begin issuing EIP 3?
Friday, March 12, 2021
What should you do if you encounter an abusive caller?
Warn the caller about their behavior, if caller contiues you may release the caller and email supervisor the time of release to document the event
What does OPI stand for?
Over the Phone Interpreter
Where do I find information I need to set up my own online account access with the IRS?
Go to (Secure Access) now to learn about setting up your own online account, and what information to have handy for registration including the ability to receive an activation code by mail within 10 business days if applicable.
Why is GMP showing a different amount of money than my EIP 3 actually was?
I have not gotten my EIP 3 payment and I know I am eligable. Why have I not gotten it and when will I get it?
The IRS will continue to process 2020 tax returns and issue additional payments in 2021 to individuals who have not already received a third payment or who are eligible to receive an additional amount if their initial payment was not based on their 2020 tax return.
What FAQ topic does the RRC job aid refer you to to guide someone when calling?
FAQ topic G
Is Professional Customer Service considered CTQ?
Yes
I forgot to add a SSN for a qualifying child for my RRC. What do I need to do?
If you have a Social Security number that is valid for employment or an ATIN for your qualifying child and you forgot to enter it on your return, please contact the IRS and have a copy of the Social Security card(s) or the ATIN number available
How can I get my EIP 3 payment reissued as a direct deposit?
I don't want my EIP payment so where should I send it back to if I live in the District of Columbia?
Philadelphia Internal Revenue Service
2970 Market St.
Philadelphia, PA 19104
What would make a caller calling about a bank account that is still active but they no longer have access to a valid transfer?
If a caller recognizes the account and it is active and if the time frame for a trace is met
If a CSR inaccurately identified the purpose of a call they have not met what quality topic?
Effective Probing Inquires
I filed as a widower in 2019, can I get the RRC?
If you filed your 2019 return as a qualifying widow or widower and your 2019 adjusted gross income was more than $75,000, you may not have received the full amount of the first and second Economic Impact Payments. You should complete the Recovery Rebate Credit Worksheet or use tax preparation software to determine if you may claim the Recovery Rebate Credit on your 2020 tax return.
GMP says I am locked out, do I call the IRS to get help?
No, If you can’t get your payment status because you’ve been locked out, you must wait 24 hours and try again.
I am a representative payee, how will I get my EIP payment?
An Individual Representative Payee should be receiving EIPs to the same direct deposit account or Direct Express card as the recipient's monthly benefit payment.
I am incarcerated, where will my payment go if I used the prison address on my 1040?
If an inmate uses the facility's address on their Form 1040 and the inmate is eligible check will be sent to the individual at the address listed.
How many quality points do you lose if you ask for PII?
-16
What does “Valid for Work Only with DHS Authorization” printed on a Social Security Card mean?
the individual has the required SSN only as long as the Department of Homeland Security authorization is valid
I am using my spouse's information on GMP. Will it still show me the correct information?
Yes, the same payment status will be shown for both spouses
I already received my third payment, but I just got another check from the IRS. What is this?
Plus-Up payment
Where do I find the IRS emergency tracking form?
Job Aids, Managing Threats and Suicide Calls, Emergency Tracking Form
Who does the treat call report go to?
Treasury Inspector General for Tax Administration