Policy
Can we send out service to someone who does not have a photo ID?
No
For event codes/scripting, do we ever give the PTA?
No
IFO
In front of
What does "Code 1 - 75 min" mean?
At the time the comment was placed, it was projecting an ETA of 75 min.
How fast was the first person pulled over for speeding going?
8 mph
In typical circumstances, do we ever provide service without the mbr being present?
No.
If a mbr is pending, cancelled, or out of entitlements, will we still send through a P1?
Yes.
MMA
Meet mbr at
What does the clearing code 3B mean?
Battery Installation
How many hearts does an octopus have?
3
What would qualify a mbr for a 2nd tow?
Shops were closed (after 6 PM, Sundays)
Shop unable to do repair
X
OM
Over Mileage
Which event code indicates we are not sending out any service?
Code Black
What is the hottest place in the planet?
Lybia
What are the requirements for us to tow from a tow yard/impound lot?
Fees paid
On street, ready for pickup.
When will we grant an unattended tow?
After accidents, if mbr has to go to hospital.
AXF
Across from
For a clearing code of "CL/P2," if the mbr wanted to know if it took an entitlement, what would we adv?
No, it did not, as no service was rendered.
What is the National animal of Scotland?
Unicorn
Do we provide any time of RV/Motorhome service to classic level members.
Yes, lockout and fuel.
What is the proper procedure to follow if a mbr had to leave the BDL for cell service?
Document where the mbr is and note they need to be picked up on the way to the BDL. Mbr must stay close enough to be picked up so they are present for service.
NALVM
No answer, left voicemail.
What would we tell a mbr calling in for an update if we saw "Code 8" in the comments, and what action would we take after?
Refer to commercial service, and kill the call.
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