Communications
All communications (internal and external) should be responded to within how many hours?
24
What does S.I.S. stand for?
Student Information System
Oh no! You can't get into OKTA! Who ya gonna call? (Be specific)
Weld North Tech Support
A student hasn't started their course and it has been 5 days. What is the best thing to do?
Call them and reach out to the mentor.
What does CF stand for?
Compliance Form
Name all communication methods teachers should be using, unless otherwise indicated in the Implementation Notes
Phone calls
Emails
System Messages
IMs (OW)
Texts
A student is 90% complete with a course with an actual grade of 55%, and it is one day past the end date. Would you close the student out as complete or incomplete?
Complete
Genius (aka the SIS) keeps glitching. Who ya gonna email?
GeniusSIS@edgenuity
What information does the Teacher Communication Report tell us?
As a percentage, how many students a teacher reached out to in a week
How long does a teacher have to make modifications once a CF is recieved?
3 days
What kind of data can you and your supervisor get from the Teacher Communication Report (TCOM)? Name 3 things
Comm Percentage
# Phone Calls
Variation of Communication Methods
All grading alerts should be resolved within _____ business hours.
72
The Edge LMS has wrong answers on a student's quiz! Who ya gonna email?
How often should we be calling all students, despite performance indicators?
Once a month
For what population of students are you most likely to complete a CF?
Students with IEPs or 504s
Which 3 types of communication do you need to manually add in the SIS through the "Add Communication" option? Select all that apply.
Phone Calls
Emails through Outlook
Feedback from the LMS
Which current enrollments screen column indicates how many days it has been since a teacher has last made contact with a student in an individualized way?
Last Contact
In the OW LMS, a student is not appearing for you. Who ya gonna email?
support@odysseyware.com
What does S4 stand for?
Strong Start Student Success Plan
A school sends you a Teacher Input Form and asks you to fill it out. What is the best action to take?
Reach out to your supervisor.
In what instances is bulk messaging acceptable? Name 3
When I will be out of office, When I need to communicate who my substitute teacher will be, When sending out a resource beneficial to all students
List the six possible Performance Indicators found in the Performance Indicator column on the current enrollments screen (full word, no abbreviations).
Waiver
Responsive Communications Only
Engagement
Non-Start
Mastery
Pacing
Your Buzz LMS is malfunctioning. Who ya gonna email?
BuzzLMS@edgenuity.com or Andy Dill
List all 6 Performance Indicators
Strong Start Student Success Plan, Pacing, Mastery, Engagement, Waiver, Responsive Communication Only,
A mentor is asking about accommodations for gifted students. What do you tell them?
Gifted students can enroll in Honors courses.