EIP 1+2
True or False. Money cannot be transferred from an EIP card to my bank account.
What is False?
I filed my 2020 tax return and want my stimulus. Could you please tell me what else I need to do to get my third payment?
What is NOTHING.
I am filing electronically and I am being asked to enter my AGI for the year. I did use the non-filers last year. Where would I find that number?
What is If you used the Non-Filers: Enter Payment Info Here last year to register for an Economic Impact Payment, you should enter “$1” as the prior year AGI verification?
What are the four main parts of our call flow?
Greet the caller, Listen question and confirm, provide solutions, and close or transfer the call.
The IRS sent me a friend request on Facebook. Is that a common thing? Should I accept it since I havent received my third payment?
What is no? The IRS does NOT initiate contact via social media.
What is the address that I mail my EIP card back to if I do not want the payment?
What Is
Money Network Cardholder Service
2900 Westside Parkway
Alpharetta, GA 30004
I want to ask Metabank some questions about this EIP card. How do I get ahold of them?
What is 800-240-8100 or visit EIPcard.com?
I don't have a bank but would like to find one so I can have my RRC deposited into it. Do you have any information that could help me find a bank?(Not a veteran)
What is If you don’t have a bank account, visit the FDIC website or the National Credit Union Association using their Credit Union Locator Tool for information on where to find a bank or credit union that can open an account online and how to choose the right account for you?
What is the first thing to do if a caller threatens to harm themselves or others?
Notify your supervisor via STC
How do I identify my EIP card in the mail?
What is it will be sent in a white envelope with the U.S. Department of the Treasury seal and return address from "Economic Impact Payment Card."
I received notice CP21C and it stated "We applied a credit to your 2007 tax account due to new legislation. We used (offset) all or part of your economic stimulus payment to pay your federal tax as the law allows." What am I suppose to do?
What is nothing This notice is not accurate for anyone who received it. Since no payment was issued, no offsets occurred. We apologize for the confusion this may have caused. You can disregard the notice?
My child is 28 but is completely disabled. Are they considered a qualifying dependent for the stimulus?
What is yes, they are considered a qualifying dependent?
I received a letter stating I was claimed as someone's dependent on their taxes and my RRC has been changed. What do I do?
What is
A. If you filed a 2020 return and checked the box stating you can be claimed as a dependent by another taxpayer, you do not qualify for the 2020 Recovery Rebate Credit. To be eligible for the 2020 Recovery Rebate Credit you cannot be a dependent of another person.
B. You do not need to take any action as the notice is informing you that the IRS already adjusted your return and disallowed the 2020 Recovery Rebate Credit. No further action is needed.
According to our resources how many minutes do we have to contact our supervisor during a suicide/threat call?
What is five minutes?
Should I complete Form 14039 since I don't recognize the bank account listed and receive VA benefits?
What is If you don’t recognize the bank account number displayed in the Get My Payment tool it does not mean your deposits were made to the wrong account or that there is a fraud. If you do not recognize the account number, it may be an issue related to how information is displayed in the tool tied to temporary accounts used for refund loans/banking products. You do not need to complete Form 14039, Identity Theft Affidavit?
You should not have received a second stimulus if any of the following apply to you.
What is
I don't file taxes and I did receive my third stimulus but I didn't receive it for my children. What am I suppose to do to get it?
what is file a 2020 tax return in order to claim your dependents?
I'm in my online account and I'm trying to find how much my first and second stimulus checks were worth. Where do I look? (not filing jointly)
What is When you access your account, go to the Tax Records tab to find the Economic Impact Payment amounts you need for calculating the Recovery Rebate Credit. The first round of payments will show as “Economic Impact Payment” and second round of payments will show as “Additional Economic Impact Payment”. Both amounts should be used to calculate the Recovery Rebate Credit, such as entering them on the applicable lines in the Recovery Rebate Credit Worksheet found in the Form 1040 and Form 1040-SR instructions.
What is the proper transfer verbiage?
What is "in order to better assist you, I will need to transfer you to another representative. You may hear a moment of silence while I connect you."
What do you do if a caller has not responded after you have repeated your greeting twice and you have waiter the 30 seconds?
What is state "I'm sorry I am unable to hear you, please try to call back again if you still need support."
If a caller filled out form 8888, Allocation of refund. Where is there Stimulus check deposited?
What is the stimulus is deposited into the first account listed?
I have a foreign bank account and it's rejecting my last stimulus check. How can I get my payment deposited?
If you are unable to cash the check and must return the payment to the IRS, the payment will be credited back to your account, but cannot be reissued as a direct deposit. If the IRS receives your payment back, you will need to claim the 2021 Recovery Rebate Credit when you file your 2021 tax return, if eligible based on your 2021 filing. The IRS can only deposit to a U.S. affiliated bank account.
My 2019 tax return has not been processed and I haven't received the full amount of my EIP payments. Can I file for 2020?
What is Yes. If your 2019 return has not completed processing, you can still file your 2020 tax return and claim the Recovery Rebate Credit, if you are eligible.
What are the three call control tips listed in our call flow?
What is placing the caller on hold, positive mindset, and allow the caller to speak freely?
I live in Virgin Islands and was a Bona fine resident all through 2020, am I entitled to apply for an RRC?
What is no, you may not claim the credit from the IRS. Instead, tax authorities in U.S. territories will provide the Recovery Rebate Credit to eligible residents. Individuals who were territory residents in 2020 should direct questions about Economic Impact Payments received or the 2020 Recovery Rebate Credit to the tax authorities in the territories where they reside?