What is a Referral Pipeline
The referral pipeline is designed to track and manage referrals at each READI partner site.
Yes or No
Yes
After a referral is made, there should be a check-in conversation with a participant.
True or False
True
Outreach or Coaches can check in with the participant on the service provided for them.
Should Staff freely give money to the participant if the Participant need it? Why
Yes or No
No
Staff should never give money to the participant if needed. The program has support dollars that can help the participant. This will also keep bias situations or confusion down.
Coaches, Outreach, and RC should collaborate with each other in order to meet the need of the participant as well as give updates for the betterment of the participant?
True or False
True
Coaches, Outreach, and RC should collaborate with each other in order to meet the need of the participant as well as give updates for the betterment of the participant?
A referral is a connection for service.
True or False
True
A referral is the process of connecting participants to services outside of READI, either by reaching out on their behalf to set up a connection, or by coaching them on how to access the service
How many steps are included in the referral process?
3 steps
5 steps
8 steps
5 Steps
1.Need is identified
2.referral is submitted
3.referral is reviewed
4.resource coordinator send resource/service
5.updates/track status
During the check in process for a mental health referral, a coach will ask the participant all that was discussed during their therapy session?
Yes or No
No
Pertaining to this direct service and on going services, participants do not have to disclose personal conversations if they choose not to. The important questions that should be asked of them are the following...
Did the participant access the resource or service?
What are next steps?
Does the plan need to change?
What days are Case Staffings held on?
A. Monday and Wed
B. Tuesday and Thursday
C. Thursday's Only
C. Thursday's Only
It is important that you know eligibility requirements for a service or resource, description of the service, and the intake or application process.
True or False
True
It is important that participants are knowledgeable about the expectations of the services and the time it takes to be connected to a resource.
Referrals are made by participants, officer Lee, job coach, outreach workers, and Crew Chief Deandre?
True or False
False
Referrals are made by READI staff, such as a job coach or outreach worker, on behalf of a participant. It is the process of connecting participants to services outside of READI, either by reaching out on their behalf to set up a connection, or by coaching them on how to access the service.
How can staff identify a need of the participant?
Needs Assessment, IAP or the participant disclose their need through word of mouth (The Participant themselves).
Resource Coordinator should call the outreach worker or coach and ask for an update on the service provided to the participant two weeks later.
True or False
False
Outreach and coaches should provide an update on the service that the participant was referred to within a week from the date that the referral was made if possible. RC should not have to hunt down this information from outreach and coaches.
How many Phases do the READI Participants go through?
2
3
4
3 Phases
Staff inform participant that he can apply to a program because he needs housing.
Correct or Incorrect
Incorrect
Staff inform participant that the housing program serves men that are at least 24 years old and is a survivor of a violent crime. Staff explain that this is a limited resource, and an application does not guarantee that housing will be provided.
Which link is the correct link to use to make a referral?
Austin: Referral Link
Englewood: Referral Link
North Lawndale: Referral Link
North Lawndale: Referral Link
A referral can be sent through email to the RC at all times?
True or False
False
Any referral should be sent through the referral pipeline link provided by the resource coordinator or located within Auzmor unless told otherwise.
If a Participant is not satisfied with the Service provided, the coach/outreach will tell the participant to suck it up and deal with it. You have no choice in this matter.
True or False
False
Once the RC receives and update on the participants referral of service and the participant is not satisfied, the RC will send out another resource to the designated referees, to fulfill the participants need w/satisfaction.
What ever names are mentioned.
TRUE or FALSE
Staff inform participant that HJI requirements are as follow...
Participant is enrolled in the READI Chicago Program after July 1, 2020 and not part of the RCT.
At least 24 years old
Survivor of a violent crime or experiencing symptoms of PTSD
Demonstrates high risk of losing current housing and lacks the resources or support to obtain other permanent and safe housing OR lacks a safe residence
Preference may be given to those participants who have children under the age of 18, biological or other o Participants may be custodial or noncustodial parents/guardian.
True
It is vital that staff give a description of the service that the participant is being referred to. The participant will then have a better understanding of the service without being mislead.
Referrals are written or electronic documents that specify what someone needs, and what service they are requesting.
True or False
True
Referrals are written or electronic documents that specify what someone needs, and what service they are requesting.
It is only required that the participant give an update on the service that they were referred to stating whether it work for them or not.
True or False
False
It is A ok for the participant to discuss with their coach or outreach worker about the service that they are utilizing. It is also important that coaches, outreach give an update to the RC on the status of this referral made for the participant during case staffings or 1:1"s.
Is a follow up mandatory? WHY?
Yes or No
Yes
Follow ups with any resource provided for the participants is mandatory because it will help us as staff know the following,
1.If the participant is getting the help that he will need.
2.If the participant is satisfied.
3. Give hope that success will follow.
What is the Resource Coordinator Name?
The one and only NIJA SIMMONS(Sista Toots)
During the intake process, staff inform participant that he will need to fill out paperwork to apply. Is this the correct way of informing a participant about housing referral?
Yes or No
No
Staff inform participants are first referred and screened based on need. If selected, they work with a housing specialist to locate an affordable housing option.
Referrals can be submitted for immediate needs, emergencies, or on-going needs. These needs can be identified through the participants parents, a participant’s Individual Action Plan (IAP), or participant fellow coworker.
True or False
False
Referrals can be submitted for immediate needs, emergencies, or on-going needs. These needs can be identified through the Needs Assessment, a participant’s Individual Action Plan (IAP), or based on an emergent need that a participant discloses.