where do you add the customer's spouse's info to the bill?
summary acct info + update window
Where can you upgrade the customers service from 9m to 12
hub+ add task+ change order
Who do i transfer to if the customer needs tech support for 1g internet service?
FIoS tso
Where do you go to place vacation order
add task+ vacation order
where do you send the cx their authentication info
credit history > page down > blue sidewalk
where do you check if cx is receiving paper bills
summary acct info
where can you see the cx's contact info
customer tab
how long can you leave your phone on shift prep aux
7 min
What kind of order do I place if my customer is moving and his roommate is keeping the same services and wants it in his name now?
SS or supersedure
How do we find what services the customer has
S&E/Bill pdf/Account services
Where do you go to make billing adjustments
Hub+ add task+ adjust bill
how long do you keep a customer on hold before you are allowed to cold xfer
2 min
how do you check the notes for an order in dpi
so maint > highlight order > memo
Where do I send customers return mailers
Simpl+ dropship orders
How do you start a move order inside the local area and outside outside of it, and what is the difference?
service order + rt= transfer same number
or
rd= transfer different number
Where do I go to see if a customer has paid their bill and the dates posted
AR tab under the billing tab / Payment his
What do I set my phone to when making outbound calls?
keep your phone in ready,we do not use outbound aux to make outbound calls
What do you do at the end of each order when placing in dpi- (what stage code do we use)
NS- next stage
What do you do if your customer calls for help but their service order is staged POS
Send to Collections POS Support
How do you find an RI order that has not yet updated to hub
check enviroment+ SO maint.+ scroll options + position to + take out the y depending on selection then enter.
where do you find an order number in the hub
interactions tab
where do you transfer a non customer with a line in their yard or down pole?
copper repair
What kind of order do you place if a customer has internet only and wants to add phone services ?
Change Order
Where do i go to find an ri order by the customers call back number
vx field+ enter phone number in cbr + make sure all tickets not just open and search