DPI
HUB
AVAYA
ORDERS
RANDOM
100

where do you add the customer's spouse's info to the bill?


summary acct info + update window

100

Where can you upgrade the customers service from 9m to 12

hub+ add task+ change order

100

Who do i transfer to if the customer needs tech support for 1g internet service?

FIoS tso

100

Where do you go to place vacation order 

add task+ vacation order

100

where do you send the cx their authentication info

credit history > page down > blue sidewalk

200

where do you check if cx is receiving paper bills

summary acct info

200

where can you see the cx's contact info

customer tab

200

how long can you leave your phone on shift prep aux

7 min

200

What kind of order do I place if my customer is moving and his roommate is keeping the same services and wants it in his name now?

SS or supersedure 

200

Where can a customer go to find their 5 digit passcode 

www.frontier.com or myfrontierapp

300

How do we find what services the customer has 

S&E/Bill pdf/Account services

300

Where do you go to make billing adjustments

Hub+ add task+ adjust bill

300

how long do you keep a customer on hold before you are allowed to cold xfer 


2 min 

300

how do you check the notes for an order in dpi

so maint > highlight order > memo

300

Where do I send customers return mailers

Simpl+ dropship orders

400

How do you start a move order inside the local area and outside outside of it, and what is the difference?

service order + rt= transfer same number

or 

rd= transfer different number

400

Where do I go to see if a customer has paid their bill and the dates posted 

AR tab under the billing tab / Payment his

400

What do I set my phone to when making outbound calls?

keep your phone in ready,we do not use outbound aux to make outbound calls

400

What do you do at the end of each order when placing in dpi- (what stage code do we use)

NS- next stage

400

What do you do if your customer calls for help but their service order is staged POS 

Send to Collections POS Support

500

How do you find an RI order that has not yet updated to hub 

check enviroment+ SO maint.+ scroll options + position to + take out the y depending on selection then enter.

500

where do you find an order number in the hub

interactions tab

500

where do you transfer a non customer with a line in their yard or down pole?

copper repair

500

What kind of order do you place if a customer has internet only and wants to add phone services ?

Change Order

500

Where do i go to find an ri order by the customers call back number

vx field+ enter phone number in cbr + make sure all tickets not just open and search