What program do we use to schedule appointments?
Outlook
Do we assist clients when they have not been reimbursed yet for government travel pay?
yes
What scenario(s) constitute emergency travel assistance?
A family member is seriously ill, has recently died, or the client is requested bedside for a different matter.
Name the two aircraft carriers that are currently homeported at NBK - Bremerton.
USS Nimitz
USS Theodore Roosevelt
What is the difference between the blue and purple appointments?
Blue = volunteer
Purple = RSA/DIR
Clients are encourage to use their Government Travel Credit Card (GTCC) during PCS and TAD. It takes time to reimburse travel claims, and some clients cannot float the cost of travel. If a client opts to use their personal credit card/savings for travel and requests assistance due to delay in government entitlement reimbursement, with what can we assist?
Assistance is based on amount estimated to address the need. The client is not assisted with the total amount of funds due for reimbursement.
Does a request for emergency travel assistance require an appointment?
No. ELV gets head-of-line, walk-in privledge.
What is an Emergency Service Office (ESO) Representative?
active duty
NMCRS volunteer
conducts financial assistance when the ships are out to sea
Blue. Value volunteers' time.
What document(s) do we ask the client to bring to the appointment for travel pay reimbursement?
ID, LES, documents verifying need (bills, paperwork, etc)
Who can request emergency leave assistance?
eligible clients, including SP and retirees
NMCRS Office
ARC afterhours
ESO Rep *ONLY* when out to sea
To value their time and ensure they are prepared, we tell clients to bring what document(s) to the appointment?
ID, LES, documents supporting request (bills, paperwork)
Do we complete a budget for due to travel pay reimbursement being delayed?
Yes. A budget is completed.
What document(s) are needed by a client in order to assist with ELV?
ID
LES - optional
ARC message or similar POC (funeral home, hospice, hospital)
Signed leave papers - emergency or regular - or POC of individual who can confirm leave will be authorized
Using the Pay & Tax Tables icon on your desktop, determine how much Sea Pay an E-4 Sailor with Over 4 Years gets each month.
$363/month
For the "Available Appointment" line, correctly show how the two clients' information should be written:
Joseph Pufferpotato, SSN: 123-45-6789
Sam Sailorly, SSN 987-65-4321
Pufferpotato 428964 (Client ID # from CAP, existing history)
Sailorly 4321 (last four of SSN, new client, no existing history)
OTHER MILITARY/GOVERNMENT PAY ISSUES--CODE J
What company do we used to book airfare for emergency travel assistance?
American Express Global Travel (AMEX)
When attached to a USN Aircraft Carrier, the Sailor is considered to be attached to an "arduous sea duty vessel." If the Sailor has dependents, are they allowed to choose the dependents' location rate for BAH?
Yes. Sailors can choose the location rate of their dependents or the location rate of the ship's homeport. It is financially beneficial for the Sailor to claim whichever location rate is higher.