CTE 1
This is the person a retailer sells to.
What is a customer?
The physical goods (that can be touched) that can be bought and sold.
What are products?
This is the non-tangible ( you can not touch) item a retailer can sell.
What is a service?
This is what POS mean.
What is point of sale?
How a person thinks or feels about something and how it's reflected in their behavior is called:
What is attitude?
Buys large quantities of product from manufacturers and sells them to retailers:
What is a Wholesaler?
Responsible for the production of finished products.
What is a manufacturer?
The process of selling products or services to customer for a profit.
What is retailing?
This is the term used for total of sales.
What is revenue?
Specific
Manageable
Achievable
Result Oriented
Time Based
What is a Smart Goal?
Of the following items, which one is a service?
A gold necklace
A Silver bracelet
a jewelry warranty
Jewelry Cleaner
What is a jewelry warranty
In retail, COGS refers to
What is cost of good sold?
Who is responsible for making sure the safety exits aren't blocked and are free to be used in an emergency ?
Who is the retail employee?
This is the difference between revenue and cost of goods.
What is profit?
Which functional area in a retail store usually ensures compliance with labor laws, recruits, and trains new employees, keeps records, processes payroll, and manages benefits and employee relations?
What is human resources?
This organization is responsible for the safety and health of employees.
What is OSHA?
Of the following roles which one is a possible career in retail?
a babysitter
a doctor
a mechanic
a buyer
What is a buyer?
Customers of a popular shoe store chain can purchase items in-store and on-line or via their mobile app. The customer also receives texts and emails about current promotions and sales. This is called...
What is Omnichannel Retailing?
A large Facility that manufacturers send large quantities of product to then be distributed to stores.
What is a distribution center?
The term for distributing merchandise from the manufacturer to retail locations is called:
What is Allocation?
A retail business, owned by share holders and having centralized decision making for their multiple store locations
What is a corporation?
Merchandise without an expiration date like electronics, tools and home goods typically have a longer
What is Shelf Life?
The period key term in retail for a period of time an item remains usable, or fit for consumption is called.
What is shelf life?
When distribution team members use replenishment reports to retrieve quantities of items to be sent to stores they are.
What is picking?
These are the 2 of the most important skills for a salesperson.
What is Active Listening and Communication?