On the phone
Practice a greeting. How would you answer the phone in the dressing room area?
Hello, this is Dawn in the dressing room area, can I help you?
What a question the interviewer might ask you?
Try answering the question.
What is auditory comprehension?
understanding what you hear
What is a garment?
Something you wear
A customer asks where to find utensils. Which department would you send them to?
a. Grocery
b. Garden Center
b. Household goods
d. Automotive
household goods
The phone rings and you know it’s the store manager calling, how would you answer the phone?
Hello, this is Dawn.
You are asked a question in the interview that you aren’t sure how to answer. Do you let your job coach answer for you or do you ask the interviewer to ask the question again?
what do you say?
What are two strategies you use to improve auditory comprehension at work?
Wearing both hearing aids
Asking for people to repeat themselves
Telling people you are hard of hearing/have a hearing impairment
Writing things down
What is athletic apparel?
Gym clothes, running clothes, etc.
Give this direction and record:
Women’s jeans are next to the sweaters, two aisles down on your left.
Awesome!
Record your response:
The dressing room door is broken. You need to call and tell the manager. What do you say on the phone?
Hello, this is Dawn at the dressing room area. The dressing room door is broken.
What are 2 questions you could ask the interviewer?
There are many! What would you like to know?
A customer asks you where to find an item and you give directions to the household items section of the store. The customer doesn’t say anything but looks at you with a strange look. What is this called?
She asked you where to find something but you misheard or misunderstood her. This is called a communication breakdown. What can you do next?
What is intimate apparel?
Ladies under garments/clothing
Give these directions and record:
I see you have 3 garments to try on. You can hang this card on the door.
Great job!