Transactions
How many days do we allow for merchandise to be delivered on an international purchase?
30 days
Which result code do you use when opening a payment dispute on an account with a payment plan?
PS
If a guest has a CW33 on their account, what system will you use to verify the guest?
Innovis
Which leader enjoys going to Canada.
Walt
Which leader recently bought a house?
Hannah
How can you identify if a dispute is being handle by an FCBA team member?
WADI screen in the Type field, will list FCB
Which W code is used for misapplied payment/returned payments due to processing error?
W1
If a guest is disputing their balance from 2 years ago, what is your result code to open a dispute?
FR
Which leader met their spouse while working at a Target store?
Jim
Which leader is a pool shark?
Karla
On what screen would you review to see if a transaction was pending?
ICAU
Which two screens do you need to update when re-aging the account?
MCAR and MPDH
What is a V4 closure?
Temporary card closure due to an invalid checking account.
Which leader has a pet who has a summer home.
Jennifer
Which leader has 2 kids who work for Target?
Heather
What tool should you review to see if a merchant is eligible prior to chargeback?
Verifi
If an account had a returned payment due to a processing error, what screen do you need to update to ensure the returned payment does not count against them for future returned payments
MNSF
What does POS data 01 mean?
The transaction was made via mobile wallet.
Which leader has the youngest baby?
Theresa
Which leader was born and raised in England?
Kay
What must you include in your resolution note if you resolve a dispute over the phone on the first attempt?
What information should be include in the Issue section of your resolution note?
Date, dollar amount, merchant name or payment method
What is your process for an escalated guest requesting a supervisor who has a TDC account?
Force to queue, 9972. Advise the guest they will receive a call back in 24-48 hours.
Which leader is getting married in 2022?
Which leader is a Tom Brady fan
Jim