Systems
The system used to ask a question about an interaction
What is Slack?
The type of Shipt cards a shopper can have
What are Pex and Galileo?
The Shipt membership fees
What is $99 a year?
The service where Shipt is the middle man for delivery
What is Delivery Only?
The way we report a shopper backing into a member's mailbox
What is the Trust & Safety form?
The system used for e-learning in training?
What is Percipio?
The daily limit on instant pay transfers?
What is $500?
The options for a member’s substitution preference
What are contact me, use best judgement, and do not contact me?
Where we refer police officers who are reaching out for information on a fraudulent account
What is incidents@shipt.com?
The system used to look at member’s money and memberships
What is Stripe?
The factors that contribute to a shopper’s stats
What is Average Rating and On-Time Percentage?
The request that Shopper Excellence will always honor for a member
What is an unpair request?
The ways a customer can request their CVS prescription be delivered
What is text, call or use their CVS app?
The error a shopper will get if there is a $72 custom item added to the order
What is excessive totals?
The system used to approve an excessive total error
What is Admin?
A shopper who is rated 5 stars who will be paired with a member for future orders
What is a preferred shopper?
The privacy system that allows members and shoppers to communicate on orders
What is a masked number?
The stores associated with our White Label service
What are Winn Dixie, Lidl, and Fresco y Mas?
The information Shipt shoppers will give CVS to pickup a prescription order
What are the customer’s name and address?
The system used to pull interactions for evaluations
What is Purecloud / Genysus?
The max amount of time a shopper can set their schedule in advance
What is 7 days?
The three options we can give an ATO member
What is Reopen the Account with a Unique Email And/Or Password, Close the ATO Account and Assist the Member in Creating a New Account, Close the ATO Account and Do Not Create a New Account?
Platform membership and PPO fees
What are Target $99 annual membership and PPO $9.99. Meijer no membership and PPO $9.95 delivery or $4.95 pickup.
The steps and points of attendance warnings
What are 8 Points-Verbal Warning Status, 10 Points-Written Warning Status, 12 Points-Final Warning Status, 14 Points-Termination?