Tools
What is the return policy of the seller on the item 114697965793?
Seller does not accept returns
What is the correct refund timeframe on the case 5274740917?
3-5 banking days
What’s the new tool that we need to use to translate non-english emails/ messages?
MS Word
What is the payment method of the buyer on the item 114755234896 purchased on July 18?
Credit Card
Member will be notified through their Resolution Center and eBay Messages once the funds have been credited?
No
True or False: If a C2C seller contacts eBay CS at escalation claiming the buyer used or damaged the item, teammates can now deduct up to 50% from the buyer’s refund to allow the seller to keep some of the funds from the sale to recoup the loss. A “Buyer wins, Seller Fault, Partial Payout” package will be applied
True
Why did the buyer of item 293271519784 cannot open a case on eBay?
PayPal dispute was opened
When should we request PIR?
Empty Box
Multiple Item Purchase
Stolen GoodsToo
What would be the result if we advised the seller to issue a refund after the case has been escalated?
Would be incorrect information and may result in a recontact and/or negative survey from our customer.