CIS
HOW MANY TIMES DO WE CLICK ON THE CIS INQUIRY ICON?
ONE CLICK
748 REPRESENTS
1 BILLING UNIT OF WATER
WHO IS THE METER SERVICES SUPERVISOR?
CARY SMALL
THE ALERTS ARE LOCATED WHERE?
IN THE ACTIVE INFORMATION BOX
TRUE OR FALSE.
NATALIE HAS 12 CATS
FALSE
WHEN SEARCHING IN THE SEARCH FIELD, WHAT NAME DO WE ENTER FIRST?
LAST NAME FIRST AND THEN FIRST NAME
HELP2OTHERS OFFERS HOW MUCH FUNDING TOWARDS A QUALIFYING CUSTOMER?
$200
WHO IS THE GENERAL MANAGER AT EMWD?
JOE MOUAWAD
WHEN UPDATING A MAILING ADDRESS AT THE ACCOUNT LEVEL, WHAT ICON DO WE CLICK ON TO MAKE THE UPDATES?
CLICK ON ADD CUSTOMER/ACCOUNT ICON
WE HAVE RSI DAILY AVERAGE EXPECTATIONS, IN ORDER TO BE AT MEETS WHAT IS TIME FRAME YOU MUST BE AT?
60 SECONDS TO 5:00 MIN
PERSON, ACCOUNT, LOCATION & SERVICE/METER SERVICES
WHEN CREATING A PAYMENT ARRANGEMENT IN THE NUMBER OF DAYS FIELDS, HOW MANY NUMBER OF DAYS DO WE ENTER FOR EVERYONE?
7
WHO IS THE PRESIDENT & VICE PRESIDENT OF THE IBEW UNION AT EMWD?
PRESIDENT- ROBIN CLAYTON
VICE PRESIDENT- KIM DOMENIGONI
WHEN A CUSTOMER WANTS TO ADD ANOTHER PERSON TO THEIR ACCOUNT TO BE FINANCIALLY RESPONSIBLE OR TO HAVE LIMITED ACCESS, WHAT LEVEL AND TAB DO YOU CLICK ON?
ACCOUNT LEVEL, NEXT CLICK ON PERSON/ACCOUNT RELATIONSHIP TAB.
TO REVIEW THE BACKFLOW CERTIFICATION DETAILS, WHAT LEVEL DO WE GO TO AND WHAT ICON DO WE CLICK ON TO DISPLAY THE BACKFLOW DEVICE ICON?
LOCATION LEVEL AND CLICK ON METER ICON -THEN CLICK ON BACKFLOW DEVICE ICON TO SEE MORE DETAILS
CONVERTED ACCOUNT COMMENTS AKA- COINS COMMENTS ARE VIEWABLE. NAME THE STEPS TO GET THERE & WHAT DOES THE DATE IN THE START DATE SECTION MEAN?
ACCOUNT LEVEL, NEXT CLICK ON MEMO TAB.
START DATE MEANS - WHEN THE COINS COMMENT WAS TYPED IN.
TRUE OR FALSE.
WHEN CREATING A POOL ADJSUTMENT DO WE LEAVE THE NUMBER OF UNITS BOX AND VARIANCE GPD BOX AS IS?
TRUE
WE HAVE MANY DEVELOPMENT SERVICES AGENTS THAT ASSIST AT EXT 2081, NAME 5 .
LILIA PADILLA, TRACI SIGWALT, ALEXANDRA CREEKMORE, MIRELLA LOPEZ, VANESSA BUENROSTRO, VANESSA SCHLABOWSKE, BEATRIZ MERCADO, KIEL MAPLES.
THERE ARE 3 TYPES OF ISSUES THAT WE WOULD HANDLE AND CREATE A ISSUE ON AT THE ACCOUNT LEVEL AND CLICKING NEW ISSUE TAB, WHAT ARE THEY?
WATER INFRACTION
EFT
EFT SPANISH
TO ADD A ACCOUNT TO BUDGET BILLING PROGRAM- WE CLICK ON ACCOUNT LEVEL, WHAT TAB DO WE CLICK ON NEXT?
IDENTIFICATION TAB
WE HAVE CLOSE TO 90 ALERTS TO CHOOSE FROM.NAME 5 ALERTS.
KUBRA EFT, CASH ONLY, DOG ALERT, PAPERLESS ELECTRONIS BILL, PROPERTY LIEN, PAYMENT EXTENTION GRANTED, PAYMENT PENDING, PENDING REFUND, BACKFLOW EXPIRY, BROKEN PAYMENT ARRANGEMENT AND MANY MORE
FOR A COURTESY ADJUSTMENT HOW MANY DAYS IS THE DISPUTE TIMEFRAME BEFORE WE HAVE TO CALL THE SUPA LINE?
10 DAYS
WE HAVE 3 AGENTS THAT HANDLE THE IOC CALLS AT EXT 6265, WHO ARE THEY?
JULIE, MANDY AND ADAM
TRUE OR FALSE. WHEN PAYMENT COMES IN VIA A KUBRA CHANNEL- PRIOR TO DISCONNECTION, THE DISCONNECT NO PAYMENT SERVICE ORDER DOES NOT CLEAR FROM THE ACCOUNT TREE
FALSE
WHO ON OUR TEAM IS HAVING A BABY?
ASHLEY