Best of Austin
Famous Tex Mex joint that won't sell you more than 2 margaritas
What is Baby Acapulco
First step in providing a great customer experience, and table stakes for all vendors
What is "Customer Engagement" Layer
Solution for extending the customer experience to employees/contractors in the field
What is Field Service Management
- oftentimes these people are the face of the company to your customers
Video conference company who is a ServiceNow customer
Who is "Zoom"
- Highmetric doing migration from Zendesk
List Price for CSM v5 Pro (aka "Combo SKU")
What is $225/fulfiller/month
University of Texas' Cultural Ambassador
What is "Allright, Allright, Allright" - Matthew Mcconaughey
Our AI Powered solution to help drive Self Service
What is "Virtual Agent"
Tying Customer Service and Operations together allows for this
What is "Proactive Service"
Name one of the top Vertical markets for us to target
What is "High Tech", "Financial Services", "Telco"
What is the most preferred channel of customer communication?
What is "the telephone". Despite the move to digital channels and gen X, the phone still represents over 50% of the customer service traffic
High Profile Austin software company who's been a CSM champion since 2015
Who is Epicor?
Best tool for better understanding someone's customer facing operations and challenges
What is a CX Workshop
Solution from ServiceNow that allows devices to notify when they need service and workflow the dispatch of a technician
What is Connected Operations
Producer of the new hit "Loki"
Who is Disney +
This 1H TOLA win was one of the first on the Telco SKU
Who is "Crown Castle"