Misconceptions about Listening
Providing observable feedback to another person’s behaviour or speech.
Responding
A person’s listening ability suffers because of a medical condition
Hearing Problems
What type of listeners are most interested in the quality of the message they hear?
Content-oriented listener
What are the three ways of listening and responding?
· Informational listening
· Critical listening
· Empathic listening
True or False: Ambushing refers to a style in which the receiver listens carefully to gather information to use in an attack on the speaker?
TRUE
The process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
Hearing
When the speaker sends out too much information to the receiver
Message Overload
What kind of listener are you if you are more interested in understanding and supporting the speaker?
People-oriented listener
_______________ listening is making sure you are receiving the same thoughts the other person is trying to convey.
Informational listening
Which is NOT a faulty listening behaviour according to the textbook?
A) Selective listening, B) Egocentric Listening, C) Ambushing, D) Stage Hogging
B - Egocentric Listening
The act of recalling previously introduced information. Recall drops off in two phases: Short term and long term
Remembering
Thinking about personal interests, daydreaming, planning while the speaker is speaking.
Rapid Thought
If someone wants to take care of business, what is the best listening style for them?
Action-oriented listener
True or False: “Critical listening is appropriate when the goal is to interpret the speaker’s message“
False
A style in which the receiver ignores undesirable information is an example of?
a) Defensive listening b) Pseudo listening
c) Selective listening d) Insulated listening
D - Insulating Listening
The process of focusing on certain stimuli from the environment.
Attending
A plane flies overhead, loud traffic, music blaring while you’re having a conversation.
Physical noise
What type of listening style would a successful project manager have?
Time-oriented listening
Name any three helping responses of empathic listening?
Possible answers: Advising; Judging; Analyzing; Questioning; Supporting; Prompting; Paraphrasing
_______ ______ use a polite facade to mask thoughts that have nothing to do with what the speaker is saying?
a) Pseudo Listeners b) Defensive Listeners
c) Insensitive Listeners d) Selective Listeners
A - Pseudo Listeners
The process wherein the brain reconstructs electrochemical impulses generated by hearing into representations of the original sounds and gives them meaning.
Listening
Dismissing others' ideas when we assume they have no value.
Faulty Assumptions
What type of listeners pay particular attention to the credibility and authenticity of a speaker’s message?
Content Oriented Listening
Which type of listening is also known as “evaluative listening”?
Critical listening
What is selective listening?
Answer: a listening style in which the receiver responds only to messages that interest him or her?